Incidents reported on status page for hh2 https://status.hh2.com/ https://d1lppblt9t2x15.cloudfront.net/logos/aed796891a31c68a67a22afddb4ae759.jpeg https://status.hh2.com/ en https://status.hh2.com/ Sat, 11 Oct 2025 07:15:38 +0000 https://status.hh2.com/#b792619f89bc7505bbf3d7945d869409ed0776ea1af66ad0d3afc1b4280f4da4 iPaaS recovered https://status.hh2.com/ Sat, 11 Oct 2025 07:11:42 +0000 https://status.hh2.com/#b792619f89bc7505bbf3d7945d869409ed0776ea1af66ad0d3afc1b4280f4da4 iPaaS went down https://status.hh2.com/incident/740189 Fri, 10 Oct 2025 10:00:38 -0000 https://status.hh2.com/incident/740189#1ccf8f0dc92ccb889a7c58087a684bfdd71a6619bb700e7448e2d453b4480db8 Maintenance completed https://status.hh2.com/incident/740189 Fri, 10 Oct 2025 10:00:38 -0000 https://status.hh2.com/incident/740189#1ccf8f0dc92ccb889a7c58087a684bfdd71a6619bb700e7448e2d453b4480db8 Maintenance completed https://status.hh2.com/incident/740189 Fri, 10 Oct 2025 10:00:38 -0000 https://status.hh2.com/incident/740189#1ccf8f0dc92ccb889a7c58087a684bfdd71a6619bb700e7448e2d453b4480db8 Maintenance completed https://status.hh2.com/incident/740189 Fri, 10 Oct 2025 04:30:38 -0000 https://status.hh2.com/incident/740189#93e39ed89064326d95d6c9bec75d5dfa7c8db01a14d4529bc95aa1ae9fb043fa As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, October 9th, 2025 Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/740189 Fri, 10 Oct 2025 04:30:38 -0000 https://status.hh2.com/incident/740189#93e39ed89064326d95d6c9bec75d5dfa7c8db01a14d4529bc95aa1ae9fb043fa As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, October 9th, 2025 Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/740189 Fri, 10 Oct 2025 04:30:38 -0000 https://status.hh2.com/incident/740189#93e39ed89064326d95d6c9bec75d5dfa7c8db01a14d4529bc95aa1ae9fb043fa As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, October 9th, 2025 Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/736580 Thu, 09 Oct 2025 19:23:00 -0000 https://status.hh2.com/incident/736580#91ead3ae24b224b229fea57730921afbbee64e2659c7f8289fe510c41a7596ff A new version of the Document Flow app is now available for download on both iOS and Android. This update resolves the previously reported issues related to update prompts, unexpected login redirects, and syncing of child jobs, job codes, and vendors. Users should now be able to access and use the applications as expected. We will continue to monitor performance closely to ensure full functionality and stability across the platform. We sincerely apologize for the disruption these issues may have caused and appreciate your continued patience and understanding. https://status.hh2.com/incident/736580 Mon, 06 Oct 2025 14:30:00 -0000 https://status.hh2.com/incident/736580#b5aeaa6f3fcee843d5af8c01cc80997793f429a5b2a8135756bc80f40d8d00c4 The previously reported issues with update prompts and unexpected login redirects within the iOS and Android Document Flow apps have been resolved following the deployment of the recent fix. Users should now be able to access and use the applications as expected. We are still investigating reports related to syncing issues with child jobs, job codes, and vendors. Our team has identified the root cause and is actively working on a resolution. We appreciate your continued patience and understanding as we work to ensure full functionality and stability across the platform. https://status.hh2.com/incident/735990 Mon, 06 Oct 2025 14:25:00 -0000 https://status.hh2.com/incident/735990#f27c3fe3b732fdd8020a8e4066f33f2052e0df781532f063af8afbce4049cd23 We have deployed the fix addressing the CSV import errors within Document Flow. The issue has been successfully resolved following the deployment, and users should now be able to complete imports without error. We will continue to monitor system performance to ensure stability. We sincerely appreciate your patience and understanding while we worked to resolve this issue. https://status.hh2.com/incident/737247 Sat, 04 Oct 2025 10:00:22 -0000 https://status.hh2.com/incident/737247#15584a33e04733896e50a7efb6ed5d0e95156f47fe93d17aa5cc3381e9153661 Maintenance completed https://status.hh2.com/incident/737247 Sat, 04 Oct 2025 10:00:22 -0000 https://status.hh2.com/incident/737247#15584a33e04733896e50a7efb6ed5d0e95156f47fe93d17aa5cc3381e9153661 Maintenance completed https://status.hh2.com/incident/737247 Sat, 04 Oct 2025 10:00:22 -0000 https://status.hh2.com/incident/737247#15584a33e04733896e50a7efb6ed5d0e95156f47fe93d17aa5cc3381e9153661 Maintenance completed https://status.hh2.com/ Sat, 04 Oct 2025 07:24:59 +0000 https://status.hh2.com/#88e484e189193383be67f31105759eced23828d36db4748e2c686ff3c11a7987 iPaaS recovered https://status.hh2.com/ Sat, 04 Oct 2025 07:18:58 +0000 https://status.hh2.com/#88e484e189193383be67f31105759eced23828d36db4748e2c686ff3c11a7987 iPaaS went down https://status.hh2.com/incident/737247 Sat, 04 Oct 2025 04:30:22 -0000 https://status.hh2.com/incident/737247#043b49e323c6e69ce622c1495838ca6696b0caaa9c72bc0f586cbb2feed7f887 As part of our commitment to continually improve the hh2 platform, we will be performing scheduled maintenance tonight and deploying updates to resolve recent issues. This release includes a fix for CSV import errors within Document Flow as well as a fix for the iOS and Android Document Flow applications. Scheduled Maintenance Details: Date: Friday, October 3rd, 2025 Time: 10:30 PM MT to 4:00 AM MT You can review the details of these updates in the Release Notes section of the Status Page. To receive the quickest notifications, please subscribe to our status page and click “Get Updates.” We sincerely apologize for the disruption these issues have caused and thank you for your patience and understanding as we work to restore full functionality. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/737247 Sat, 04 Oct 2025 04:30:22 -0000 https://status.hh2.com/incident/737247#043b49e323c6e69ce622c1495838ca6696b0caaa9c72bc0f586cbb2feed7f887 As part of our commitment to continually improve the hh2 platform, we will be performing scheduled maintenance tonight and deploying updates to resolve recent issues. This release includes a fix for CSV import errors within Document Flow as well as a fix for the iOS and Android Document Flow applications. Scheduled Maintenance Details: Date: Friday, October 3rd, 2025 Time: 10:30 PM MT to 4:00 AM MT You can review the details of these updates in the Release Notes section of the Status Page. To receive the quickest notifications, please subscribe to our status page and click “Get Updates.” We sincerely apologize for the disruption these issues have caused and thank you for your patience and understanding as we work to restore full functionality. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/737247 Sat, 04 Oct 2025 04:30:22 -0000 https://status.hh2.com/incident/737247#043b49e323c6e69ce622c1495838ca6696b0caaa9c72bc0f586cbb2feed7f887 As part of our commitment to continually improve the hh2 platform, we will be performing scheduled maintenance tonight and deploying updates to resolve recent issues. This release includes a fix for CSV import errors within Document Flow as well as a fix for the iOS and Android Document Flow applications. Scheduled Maintenance Details: Date: Friday, October 3rd, 2025 Time: 10:30 PM MT to 4:00 AM MT You can review the details of these updates in the Release Notes section of the Status Page. To receive the quickest notifications, please subscribe to our status page and click “Get Updates.” We sincerely apologize for the disruption these issues have caused and thank you for your patience and understanding as we work to restore full functionality. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/736580 Fri, 03 Oct 2025 21:53:00 -0000 https://status.hh2.com/incident/736580#8bc9158e5801024fefb55146b340c8c164ded1263f69702200251aea70f11dd5 We have identified the root cause of the issues impacting the iOS and Android Document Flow apps, including the update prompt and unexpected login redirects. A fix has been developed, tested, and approved by our QA team. This update will be deployed into production tonight during our scheduled maintenance window, beginning at 10:30 PM MT. We sincerely apologize for the disruption this has caused and greatly appreciate your patience and understanding as we work to restore full functionality. https://status.hh2.com/incident/735990 Fri, 03 Oct 2025 21:51:00 -0000 https://status.hh2.com/incident/735990#34d8deda35087821b0ff08072e9e546c97ddcb3cb5468a27a02de7e803d9ef49 We have identified the root cause of the CSV import errors within Document Flow. A fix has been developed, tested, and approved by our QA team. This update is scheduled for deployment into production tonight during our maintenance window, beginning at 10:30 PM MT. We sincerely apologize for the inconvenience this issue has caused and thank you for your patience and understanding as we worked to resolve it. https://status.hh2.com/incident/736661 Fri, 03 Oct 2025 10:00:27 -0000 https://status.hh2.com/incident/736661#0c1b183c9462844f93fbfd98e7b7b28d3c4f7cbff2cb16bac05e2bcefe808be7 Maintenance completed https://status.hh2.com/incident/736661 Fri, 03 Oct 2025 10:00:27 -0000 https://status.hh2.com/incident/736661#0c1b183c9462844f93fbfd98e7b7b28d3c4f7cbff2cb16bac05e2bcefe808be7 Maintenance completed https://status.hh2.com/incident/736661 Fri, 03 Oct 2025 10:00:27 -0000 https://status.hh2.com/incident/736661#0c1b183c9462844f93fbfd98e7b7b28d3c4f7cbff2cb16bac05e2bcefe808be7 Maintenance completed https://status.hh2.com/incident/736661 Fri, 03 Oct 2025 04:30:27 -0000 https://status.hh2.com/incident/736661#48ca7ce6d29808388feb0d19304865ba85577c2ba65a0df7528bd886e4d1892e hh2 Customers, As part of our ongoing efforts to ensure a reliable experience, we’ll be performing scheduled maintenance tonight, Thursday, October 2nd, from 10:30 PM to 4:00 AM MST. During this time, the platform will be temporarily unavailable. We appreciate your understanding as we complete this work and apologize for any inconvenience this may cause. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/736661 Fri, 03 Oct 2025 04:30:27 -0000 https://status.hh2.com/incident/736661#48ca7ce6d29808388feb0d19304865ba85577c2ba65a0df7528bd886e4d1892e hh2 Customers, As part of our ongoing efforts to ensure a reliable experience, we’ll be performing scheduled maintenance tonight, Thursday, October 2nd, from 10:30 PM to 4:00 AM MST. During this time, the platform will be temporarily unavailable. We appreciate your understanding as we complete this work and apologize for any inconvenience this may cause. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/736661 Fri, 03 Oct 2025 04:30:27 -0000 https://status.hh2.com/incident/736661#48ca7ce6d29808388feb0d19304865ba85577c2ba65a0df7528bd886e4d1892e hh2 Customers, As part of our ongoing efforts to ensure a reliable experience, we’ll be performing scheduled maintenance tonight, Thursday, October 2nd, from 10:30 PM to 4:00 AM MST. During this time, the platform will be temporarily unavailable. We appreciate your understanding as we complete this work and apologize for any inconvenience this may cause. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/736580 Thu, 02 Oct 2025 20:59:00 -0000 https://status.hh2.com/incident/736580#78e80ddb4686a047bb4dcc3f7b314878288994d75423846905618172ed70ae40 We are receiving reports of additional issues impacting both iOS and Android Document Flow apps following yesterday’s update. Users are experiencing the following: Receiving a pop-up prompting them to update, even though they are already on the latest version, preventing access to the app. The app intermittently forcing users back to the login page, sometimes leaving them stuck on the Sign On screen. Our team is actively investigating these issues and working toward a resolution. We will provide more information shortly. We apologize for the disruption and thank you for your patience. https://status.hh2.com/incident/735990 Thu, 02 Oct 2025 00:06:00 -0000 https://status.hh2.com/incident/735990#c232bbfffee958201e93e36f56f0ea71bf7c8d2897dbe3c0136e66010afdab85 We are currently investigating reports of CSV import errors within Document Flow. This issue is not affecting all customers. For those impacted, our team has been able to successfully import files in batches, typically isolating the error to a small set of transactions. We believe we have identified the root cause and are actively validating a fix. Our team is working to deliver a resolution as quickly as possible. We sincerely apologize for the inconvenience, thank you for your understanding, and greatly appreciate your patience as we work to resolve this matter. https://status.hh2.com/incident/734645 Wed, 01 Oct 2025 16:59:00 -0000 https://status.hh2.com/incident/734645#59be71b47702dc0ca61c83ef59aefe21743dd499b5375758c95eba6bcc21506a We are pleased to share that both the Android (Droid) and iOS Document Flow applications have successfully passed QA. The updates are now available in the Google Play Store and Apple App Store for download and update. We sincerely apologize for the inconvenience this issue has caused and thank you for your patience and continued trust in hh2. https://status.hh2.com/incident/734645 Tue, 30 Sep 2025 21:15:00 -0000 https://status.hh2.com/incident/734645#e69d2513afecd3c36df9d5a1714f9be7b3ba0c8aac5e565545a6a7ae24a35185 The Android (Droid) Document Flow application has successfully passed QA and has been released to the Google Play Store. It is now available for download and update. The iOS version is still undergoing QA testing and has not yet been approved for release. We will provide an update here as soon as it becomes available in the App Store. We sincerely apologize for the inconvenience and thank you for your patience and continued support. https://status.hh2.com/incident/734645 Tue, 30 Sep 2025 17:29:00 -0000 https://status.hh2.com/incident/734645#d5048484b961ead0110b1b5f80e923639901146eca0d2ba11d13d3a886ae3a70 Our team has completed a fix for the intermittent crashes and data sync issues affecting the Document Flow apps on both Android and iOS. The fix is currently undergoing testing by our QA team. Once fully tested and approved, it will be released to the respective app stores (iOS and Android). We will provide another update here as soon as the new versions are available for download. We sincerely apologize for the inconvenience and appreciate your patience as we work to ensure a stable experience. https://status.hh2.com/incident/734645 Tue, 30 Sep 2025 00:47:00 -0000 https://status.hh2.com/incident/734645#9b5c826d7ec34897be6a82c9660fb9a2f3499b7ceba85c9d6f845cf552e59fd5 We have received reports of intermittent crashes and data sync issues affecting the Document Flow apps on both Android and iOS. Our team has identified the underlying cause and is actively working to release a fix as quickly as possible. We sincerely appreciate your patience and thank you for your continued trust in hh2 while we work to restore full functionality. https://status.hh2.com/ Sat, 27 Sep 2025 07:48:06 +0000 https://status.hh2.com/#e0b74ec4b46abaacdda1e28a48ec7048672ebf4b9d5ab985d313411d6afe3e3c iPaaS recovered https://status.hh2.com/ Sat, 27 Sep 2025 07:39:06 +0000 https://status.hh2.com/#e0b74ec4b46abaacdda1e28a48ec7048672ebf4b9d5ab985d313411d6afe3e3c iPaaS went down https://status.hh2.com/ Sat, 27 Sep 2025 07:21:06 +0000 https://status.hh2.com/#e0a11a8a13011d9b8c3cb3b71ab70b333f38dbd1fb5efcc780651d80073fd685 iPaaS recovered https://status.hh2.com/ Sat, 27 Sep 2025 07:09:10 +0000 https://status.hh2.com/#e0a11a8a13011d9b8c3cb3b71ab70b333f38dbd1fb5efcc780651d80073fd685 iPaaS went down https://status.hh2.com/incident/732438 Fri, 26 Sep 2025 10:00:02 -0000 https://status.hh2.com/incident/732438#022f261b7b8f127c8b43537817eb387c3248c5c066523e41462fdd37fb7c1636 Maintenance completed https://status.hh2.com/incident/732438 Fri, 26 Sep 2025 10:00:02 -0000 https://status.hh2.com/incident/732438#022f261b7b8f127c8b43537817eb387c3248c5c066523e41462fdd37fb7c1636 Maintenance completed https://status.hh2.com/incident/732438 Fri, 26 Sep 2025 10:00:02 -0000 https://status.hh2.com/incident/732438#022f261b7b8f127c8b43537817eb387c3248c5c066523e41462fdd37fb7c1636 Maintenance completed https://status.hh2.com/incident/732438 Fri, 26 Sep 2025 04:30:01 -0000 https://status.hh2.com/incident/732438#730a0b8430ce59a305b48a2daced44b12a60121350c26ec5e5bb2483474174b6 As part of our commitment to continually improve the hh2 platform, we have scheduled our latest routine update for tonight. This update will prepare our overall environment for the upcoming mobile release, ensuring stability and readiness for the updated mobile applications that will become available following this maintenance. Scheduled Maintenance Details: Date: Thursday, September 25th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the “Get Updates” button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/732438 Fri, 26 Sep 2025 04:30:01 -0000 https://status.hh2.com/incident/732438#730a0b8430ce59a305b48a2daced44b12a60121350c26ec5e5bb2483474174b6 As part of our commitment to continually improve the hh2 platform, we have scheduled our latest routine update for tonight. This update will prepare our overall environment for the upcoming mobile release, ensuring stability and readiness for the updated mobile applications that will become available following this maintenance. Scheduled Maintenance Details: Date: Thursday, September 25th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the “Get Updates” button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/732438 Fri, 26 Sep 2025 04:30:01 -0000 https://status.hh2.com/incident/732438#730a0b8430ce59a305b48a2daced44b12a60121350c26ec5e5bb2483474174b6 As part of our commitment to continually improve the hh2 platform, we have scheduled our latest routine update for tonight. This update will prepare our overall environment for the upcoming mobile release, ensuring stability and readiness for the updated mobile applications that will become available following this maintenance. Scheduled Maintenance Details: Date: Thursday, September 25th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the “Get Updates” button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/727276 Sun, 21 Sep 2025 16:53:00 -0000 https://status.hh2.com/incident/727276#a924cbd372d2e6ad449a4bd670a6149ddf1d9321c5c57c6313d2e2c530691212 The updated Remote Payroll application is now available for download on the iOS App Store. We sincerely apologize for the disruption this issue may have caused and thank you again for your patience while we worked to deliver this update. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/727276 Fri, 19 Sep 2025 22:55:00 -0000 https://status.hh2.com/incident/727276#cd5a621c4963ff031135cea9a87879b0d9ed083b093a9e49cc79142d03185ffe QA testing has been successfully completed, and the updated Remote Payroll application for iOS has been approved for release. This update has been submitted to the App Store and may require 24–48 hours to become available. We will issue a follow-up communication once the updated application is confirmed as available for download on the iOS App Store. We sincerely thank you for your patience and understanding and apologize for the impact this issue has caused. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/727276 Fri, 19 Sep 2025 20:24:00 -0000 https://status.hh2.com/incident/727276#2fef8fc7fa519f360afaafb5bb4a8661d6fe88e78c3521d93f648a8c39663e5b We have identified the issue causing some iOS users to see Attendance Punch Clock entries in UTC instead of their local time zone. A fix has been created and is currently undergoing QA testing. We will provide an update once testing is completed. We apologize for the impact and appreciate your patience as we work to resolve this. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/727276 Fri, 19 Sep 2025 15:18:00 -0000 https://status.hh2.com/incident/727276#936f7ec1438f052c6a17fb24c09eecf8c300fb320eda7b82721f9058a72700e7 We have identified that some users on iOS are seeing Attendance Punch Clock entries display in UTC instead of their correct local time zone. Our product and engineering teams are currently determining the root cause of this issue and prepared a fix. We apologize for the impact and appreciate your patience as we bring this to resolution. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/726876 Fri, 19 Sep 2025 10:00:39 -0000 https://status.hh2.com/incident/726876#4f23bcb252a0d0705da19ec9a4be48f10d53fdc35276a2cedab53f78b3d9c92c Maintenance completed https://status.hh2.com/incident/726876 Fri, 19 Sep 2025 10:00:39 -0000 https://status.hh2.com/incident/726876#4f23bcb252a0d0705da19ec9a4be48f10d53fdc35276a2cedab53f78b3d9c92c Maintenance completed https://status.hh2.com/incident/726876 Fri, 19 Sep 2025 10:00:39 -0000 https://status.hh2.com/incident/726876#4f23bcb252a0d0705da19ec9a4be48f10d53fdc35276a2cedab53f78b3d9c92c Maintenance completed https://status.hh2.com/ Fri, 19 Sep 2025 05:39:50 +0000 https://status.hh2.com/#aa9b1b3064a1e5f30672aeeb85eaed0da6391fb06a2d7d473f6c3a3723f3e0ce iPaaS recovered https://status.hh2.com/ Fri, 19 Sep 2025 05:36:50 +0000 https://status.hh2.com/#aa9b1b3064a1e5f30672aeeb85eaed0da6391fb06a2d7d473f6c3a3723f3e0ce iPaaS went down https://status.hh2.com/ Fri, 19 Sep 2025 05:03:50 +0000 https://status.hh2.com/#9a329a7c1da65f7ab2d776a70751efebebae5c5bb422ddf006d945e921660046 iPaaS recovered https://status.hh2.com/ Fri, 19 Sep 2025 04:48:49 +0000 https://status.hh2.com/#9a329a7c1da65f7ab2d776a70751efebebae5c5bb422ddf006d945e921660046 iPaaS went down https://status.hh2.com/incident/726876 Fri, 19 Sep 2025 04:30:39 -0000 https://status.hh2.com/incident/726876#586d1b0775996a09663d7336f5771bdd97ba8a6883456197a4bb8348eab0b3cf Following the issues encountered during this past weekend’s scheduled update, our team has prepared a resolution and will be pushing this update to production during tonight’s maintenance window. This release is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, September 18th, 2025 Time: 10:30 PM MT to 4:00 AM MT During this window, the platform will be temporarily unavailable while we complete the update and confirm system stability. Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. If users experience issues with the mobile applications after this release, please instruct them to uninstall the app, power down their mobile device, turn it back on, and then reinstall the application. If issues persist, please contact Support for further assistance. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the “Get Updates” button. We appreciate your continued use of hh2 and sincerely thank you for your patience as we deliver these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/726876 Fri, 19 Sep 2025 04:30:39 -0000 https://status.hh2.com/incident/726876#586d1b0775996a09663d7336f5771bdd97ba8a6883456197a4bb8348eab0b3cf Following the issues encountered during this past weekend’s scheduled update, our team has prepared a resolution and will be pushing this update to production during tonight’s maintenance window. This release is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, September 18th, 2025 Time: 10:30 PM MT to 4:00 AM MT During this window, the platform will be temporarily unavailable while we complete the update and confirm system stability. Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. If users experience issues with the mobile applications after this release, please instruct them to uninstall the app, power down their mobile device, turn it back on, and then reinstall the application. If issues persist, please contact Support for further assistance. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the “Get Updates” button. We appreciate your continued use of hh2 and sincerely thank you for your patience as we deliver these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/726876 Fri, 19 Sep 2025 04:30:39 -0000 https://status.hh2.com/incident/726876#586d1b0775996a09663d7336f5771bdd97ba8a6883456197a4bb8348eab0b3cf Following the issues encountered during this past weekend’s scheduled update, our team has prepared a resolution and will be pushing this update to production during tonight’s maintenance window. This release is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, September 18th, 2025 Time: 10:30 PM MT to 4:00 AM MT During this window, the platform will be temporarily unavailable while we complete the update and confirm system stability. Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. If users experience issues with the mobile applications after this release, please instruct them to uninstall the app, power down their mobile device, turn it back on, and then reinstall the application. If issues persist, please contact Support for further assistance. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the “Get Updates” button. We appreciate your continued use of hh2 and sincerely thank you for your patience as we deliver these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/ Thu, 18 Sep 2025 09:20:27 +0000 https://status.hh2.com/#b7b2b34b5ecb5cebb59693e75edd565b32297e60eb5634306bc84a4e0de94a5a iPaaS recovered https://status.hh2.com/ Thu, 18 Sep 2025 09:17:26 +0000 https://status.hh2.com/#b7b2b34b5ecb5cebb59693e75edd565b32297e60eb5634306bc84a4e0de94a5a iPaaS went down https://status.hh2.com/ Wed, 17 Sep 2025 09:19:19 +0000 https://status.hh2.com/#1c4d6ffc3da157270a565df7fe79153ae9fe053a9cbfdb1486b8caf03537a54c iPaaS recovered https://status.hh2.com/ Wed, 17 Sep 2025 09:16:20 +0000 https://status.hh2.com/#1c4d6ffc3da157270a565df7fe79153ae9fe053a9cbfdb1486b8caf03537a54c iPaaS went down https://status.hh2.com/ Tue, 16 Sep 2025 09:24:01 +0000 https://status.hh2.com/#547c941b307abb26232b82c862e635d99d87b4bffdad9e1a882f7ed399e9ad2a iPaaS recovered https://status.hh2.com/ Tue, 16 Sep 2025 09:21:14 +0000 https://status.hh2.com/#547c941b307abb26232b82c862e635d99d87b4bffdad9e1a882f7ed399e9ad2a iPaaS went down https://status.hh2.com/incident/723391 Mon, 15 Sep 2025 10:00:44 -0000 https://status.hh2.com/incident/723391#979a021fa16b0bfba050e92bccec6b0718d1dcd9b9bc758d347d0c51f94b7d50 Maintenance completed https://status.hh2.com/incident/723391 Mon, 15 Sep 2025 10:00:44 -0000 https://status.hh2.com/incident/723391#979a021fa16b0bfba050e92bccec6b0718d1dcd9b9bc758d347d0c51f94b7d50 Maintenance completed https://status.hh2.com/ Mon, 15 Sep 2025 04:56:57 +0000 https://status.hh2.com/#fd39e99cde62017840ab4cfafc5b44b069cda39d48f3276a27e2461e82877432 iPaaS recovered https://status.hh2.com/ Mon, 15 Sep 2025 04:53:57 +0000 https://status.hh2.com/#fd39e99cde62017840ab4cfafc5b44b069cda39d48f3276a27e2461e82877432 iPaaS went down https://status.hh2.com/incident/724345 Mon, 15 Sep 2025 04:30:00 -0000 https://status.hh2.com/incident/724345#2f26e8e87b92b6fbeb51182ae5acf1868c489c227b5976d5cbc637d29b118a52 Over this past weekend, our team conducted further testing on the planned update. After careful review, we determined that it was not ready for deployment and chose to delay release. This additional testing is necessary to ensure that all functionality performs as designed and that we continue delivering a reliable, high-quality experience. We will provide an updated deployment schedule once validation is complete. Thank you for your patience and for your continued trust in hh2. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/724345 Mon, 15 Sep 2025 04:30:00 -0000 https://status.hh2.com/incident/724345#2f26e8e87b92b6fbeb51182ae5acf1868c489c227b5976d5cbc637d29b118a52 Over this past weekend, our team conducted further testing on the planned update. After careful review, we determined that it was not ready for deployment and chose to delay release. This additional testing is necessary to ensure that all functionality performs as designed and that we continue delivering a reliable, high-quality experience. We will provide an updated deployment schedule once validation is complete. Thank you for your patience and for your continued trust in hh2. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/ Mon, 15 Sep 2025 04:00:05 +0000 https://status.hh2.com/#fc5e57f913f4e03cbb789594fc71480655929fbf86bea7c038664ceee4e59a00 iPaaS recovered https://status.hh2.com/ Mon, 15 Sep 2025 03:45:06 +0000 https://status.hh2.com/#fc5e57f913f4e03cbb789594fc71480655929fbf86bea7c038664ceee4e59a00 iPaaS went down https://status.hh2.com/incident/723391 Mon, 15 Sep 2025 03:30:44 -0000 https://status.hh2.com/incident/723391#99cf121141ee6e85edb9de6c0563e0d5c87ca855aa7cde0fafcc64c372f6f096 Regular maintenance will be performed on our servers on Sunday, September 14th, 2025, during the hours of 9:30 PM MT to 4:00 AM MT. During this time, the hh2 platform will be temporarily unavailable while essential maintenance is carried out to ensure continued stability and performance. We thank you for your understanding and sincerely appreciate your patience during this maintenance window. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/723391 Mon, 15 Sep 2025 03:30:44 -0000 https://status.hh2.com/incident/723391#99cf121141ee6e85edb9de6c0563e0d5c87ca855aa7cde0fafcc64c372f6f096 Regular maintenance will be performed on our servers on Sunday, September 14th, 2025, during the hours of 9:30 PM MT to 4:00 AM MT. During this time, the hh2 platform will be temporarily unavailable while essential maintenance is carried out to ensure continued stability and performance. We thank you for your understanding and sincerely appreciate your patience during this maintenance window. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/ Mon, 15 Sep 2025 03:21:15 +0000 https://status.hh2.com/#637ef89fe4cad6c1b5461afbd76b97028a00b4721365d137364c06a90bdeba61 iPaaS recovered https://status.hh2.com/ Mon, 15 Sep 2025 03:18:06 +0000 https://status.hh2.com/#637ef89fe4cad6c1b5461afbd76b97028a00b4721365d137364c06a90bdeba61 iPaaS went down https://status.hh2.com/ Sun, 14 Sep 2025 10:08:52 +0000 https://status.hh2.com/#13c03bc7ecfafa86e689c36dc421d5fd70e198596b17476c83a0c38da0f8c3f8 iPaaS recovered https://status.hh2.com/ Sun, 14 Sep 2025 10:05:49 +0000 https://status.hh2.com/#13c03bc7ecfafa86e689c36dc421d5fd70e198596b17476c83a0c38da0f8c3f8 iPaaS went down https://status.hh2.com/ Sun, 14 Sep 2025 09:26:47 +0000 https://status.hh2.com/#8150b5e0bc4743c5f61265c58438c8b5b085b21b8fdd5e76fb8c0cf36fefac1f iPaaS recovered https://status.hh2.com/ Sun, 14 Sep 2025 09:17:55 +0000 https://status.hh2.com/#8150b5e0bc4743c5f61265c58438c8b5b085b21b8fdd5e76fb8c0cf36fefac1f iPaaS went down https://status.hh2.com/ Sun, 14 Sep 2025 09:14:55 +0000 https://status.hh2.com/#800384ce4667fb423a056de92e193422d9df468ae1b2edf3aa939d639098ab16 iPaaS recovered https://status.hh2.com/ Sun, 14 Sep 2025 08:47:49 +0000 https://status.hh2.com/#800384ce4667fb423a056de92e193422d9df468ae1b2edf3aa939d639098ab16 iPaaS went down https://status.hh2.com/incident/723389 Sat, 13 Sep 2025 10:00:47 -0000 https://status.hh2.com/incident/723389#75feba7a5385a845a30dd66383625230d7ffda70011a6609cb964e0969d7839e Maintenance completed https://status.hh2.com/incident/723389 Sat, 13 Sep 2025 10:00:47 -0000 https://status.hh2.com/incident/723389#75feba7a5385a845a30dd66383625230d7ffda70011a6609cb964e0969d7839e Maintenance completed https://status.hh2.com/ Sat, 13 Sep 2025 06:29:02 +0000 https://status.hh2.com/#dd42b147bafe78adbaefceb887d52dbbb30ec550f0427956d87d046deea5f5d9 iPaaS recovered https://status.hh2.com/ Sat, 13 Sep 2025 05:44:08 +0000 https://status.hh2.com/#dd42b147bafe78adbaefceb887d52dbbb30ec550f0427956d87d046deea5f5d9 iPaaS went down https://status.hh2.com/ Sat, 13 Sep 2025 04:11:09 +0000 https://status.hh2.com/#7d6f8754b86a1d085a6fae0e7d4f4b07e842a4d92b4ba819195f47a6a3fce9d9 iPaaS recovered https://status.hh2.com/ Sat, 13 Sep 2025 04:05:01 +0000 https://status.hh2.com/#7d6f8754b86a1d085a6fae0e7d4f4b07e842a4d92b4ba819195f47a6a3fce9d9 iPaaS went down https://status.hh2.com/incident/723389 Sat, 13 Sep 2025 03:30:47 -0000 https://status.hh2.com/incident/723389#c61563d5a743fc392d106a4992b5a89a5e3a21db84dc7a5e54201fa7ec97274f Following the identification of the issue encountered during last night’s scheduled update, our team has prepared a resolution and will be pushing this update to production during tonight’s maintenance window. This release is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Friday, September 12, 2025 Time: 9:30 PM MT to 4:00 AM MT During this window, the platform will be temporarily unavailable while we complete the deployment and validation steps. Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the “Get Updates” button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/723389 Sat, 13 Sep 2025 03:30:47 -0000 https://status.hh2.com/incident/723389#c61563d5a743fc392d106a4992b5a89a5e3a21db84dc7a5e54201fa7ec97274f Following the identification of the issue encountered during last night’s scheduled update, our team has prepared a resolution and will be pushing this update to production during tonight’s maintenance window. This release is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Friday, September 12, 2025 Time: 9:30 PM MT to 4:00 AM MT During this window, the platform will be temporarily unavailable while we complete the deployment and validation steps. Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the “Get Updates” button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/723091 Fri, 12 Sep 2025 10:39:00 -0000 https://status.hh2.com/incident/723091#58fdb4fb685773f563e810ce4442e9165f76dee36c88fb3aedb9e222d72c8326 During the deployment of the update this evening, an issue was encountered. As our team worked to resolve the issue, we made the decision to halt the deployment and bring the system back online to avoid further delays. We apologize for this disruption and appreciate your patience. Our team will continue to review the issue and will provide further information once the update is ready to be deployed into production. The system is fully operational, and we will continue to monitor performance throughout the day to ensure stability. Thank you for your understanding. https://status.hh2.com/incident/723091 Fri, 12 Sep 2025 10:39:00 -0000 https://status.hh2.com/incident/723091#58fdb4fb685773f563e810ce4442e9165f76dee36c88fb3aedb9e222d72c8326 During the deployment of the update this evening, an issue was encountered. As our team worked to resolve the issue, we made the decision to halt the deployment and bring the system back online to avoid further delays. We apologize for this disruption and appreciate your patience. Our team will continue to review the issue and will provide further information once the update is ready to be deployed into production. The system is fully operational, and we will continue to monitor performance throughout the day to ensure stability. Thank you for your understanding. https://status.hh2.com/ Fri, 12 Sep 2025 10:35:35 +0000 https://status.hh2.com/#e5fa7c8987f2886baaa45c5f432e8858a183c85d4f694c4c0683437a09bd6e7c iPaaS recovered https://status.hh2.com/ Fri, 12 Sep 2025 10:29:35 +0000 https://status.hh2.com/#e5fa7c8987f2886baaa45c5f432e8858a183c85d4f694c4c0683437a09bd6e7c iPaaS went down https://status.hh2.com/ Fri, 12 Sep 2025 10:23:35 +0000 https://status.hh2.com/#10ef9f0e81d5cb414c99a61c147b51c313e3eeacfc3c3b175f7e457ade024dad iPaaS recovered https://status.hh2.com/ Fri, 12 Sep 2025 10:20:32 +0000 https://status.hh2.com/#10ef9f0e81d5cb414c99a61c147b51c313e3eeacfc3c3b175f7e457ade024dad iPaaS went down https://status.hh2.com/incident/722747 Fri, 12 Sep 2025 10:00:40 -0000 https://status.hh2.com/incident/722747#e887fadd9105d1186bc8abecb690aa05f8410ef01baeffb7a58af8b32a979264 Maintenance completed https://status.hh2.com/incident/722747 Fri, 12 Sep 2025 10:00:40 -0000 https://status.hh2.com/incident/722747#e887fadd9105d1186bc8abecb690aa05f8410ef01baeffb7a58af8b32a979264 Maintenance completed https://status.hh2.com/incident/723091 Fri, 12 Sep 2025 10:00:00 -0000 https://status.hh2.com/incident/723091#eef9ab5b97df4bac99089b8cecdd95b9b53bb7c9b7d84165e55d34fdeb3ce901 Our scheduled maintenance window is taking longer than anticipated and will be extended until 4:30 AM MT / 6:30 AM ET. We sincerely apologize for the delay and any inconvenience this may cause. Thank you for your patience as we complete this work. https://status.hh2.com/incident/723091 Fri, 12 Sep 2025 10:00:00 -0000 https://status.hh2.com/incident/723091#eef9ab5b97df4bac99089b8cecdd95b9b53bb7c9b7d84165e55d34fdeb3ce901 Our scheduled maintenance window is taking longer than anticipated and will be extended until 4:30 AM MT / 6:30 AM ET. We sincerely apologize for the delay and any inconvenience this may cause. Thank you for your patience as we complete this work. https://status.hh2.com/ Fri, 12 Sep 2025 09:47:39 +0000 https://status.hh2.com/#498cdc7e6c8badd8183d74707e0b3bb9ef186744ff8f9cc789f4a0376e9edf41 iPaaS recovered https://status.hh2.com/ Fri, 12 Sep 2025 08:05:32 +0000 https://status.hh2.com/#498cdc7e6c8badd8183d74707e0b3bb9ef186744ff8f9cc789f4a0376e9edf41 iPaaS went down https://status.hh2.com/ Fri, 12 Sep 2025 06:47:09 +0000 https://status.hh2.com/#5f353df9376a9237bf8b8a82fa24254c6a78b090e0e7e9f2da92eda42d1adad4 iPaaS recovered https://status.hh2.com/ Fri, 12 Sep 2025 06:44:12 +0000 https://status.hh2.com/#5f353df9376a9237bf8b8a82fa24254c6a78b090e0e7e9f2da92eda42d1adad4 iPaaS went down https://status.hh2.com/ Fri, 12 Sep 2025 04:53:11 +0000 https://status.hh2.com/#98db03ac0d8f605feddf37465d09c28ae6ee6527ed30b62ea8a8719ccbddbe63 iPaaS recovered https://status.hh2.com/ Fri, 12 Sep 2025 04:41:10 +0000 https://status.hh2.com/#98db03ac0d8f605feddf37465d09c28ae6ee6527ed30b62ea8a8719ccbddbe63 iPaaS went down https://status.hh2.com/incident/722747 Fri, 12 Sep 2025 04:30:40 -0000 https://status.hh2.com/incident/722747#fada626c08cdd25204004c8273ef6b8306251a888fe5a42e6e0555f6fbc259a6 As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, September 11th, 2025 Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/722747 Fri, 12 Sep 2025 04:30:40 -0000 https://status.hh2.com/incident/722747#fada626c08cdd25204004c8273ef6b8306251a888fe5a42e6e0555f6fbc259a6 As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, September 11th, 2025 Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/722747 Fri, 12 Sep 2025 04:30:40 -0000 https://status.hh2.com/incident/722747#fada626c08cdd25204004c8273ef6b8306251a888fe5a42e6e0555f6fbc259a6 As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, September 11th, 2025 Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/722747 Fri, 12 Sep 2025 04:30:40 -0000 https://status.hh2.com/incident/722747#fada626c08cdd25204004c8273ef6b8306251a888fe5a42e6e0555f6fbc259a6 As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, September 11th, 2025 Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/ Thu, 11 Sep 2025 09:22:12 +0000 https://status.hh2.com/#1cd58427be48d006c0da16d61006eeb5f94ca40bd7ee23e643fec15bf98534c4 iPaaS recovered https://status.hh2.com/ Thu, 11 Sep 2025 09:15:54 +0000 https://status.hh2.com/#1cd58427be48d006c0da16d61006eeb5f94ca40bd7ee23e643fec15bf98534c4 iPaaS went down https://status.hh2.com/ Wed, 10 Sep 2025 09:22:53 +0000 https://status.hh2.com/#15053000d736081c804b75cc04c68ce2715b8f541eae179ee772f7d5b9343821 iPaaS recovered https://status.hh2.com/ Wed, 10 Sep 2025 09:16:52 +0000 https://status.hh2.com/#15053000d736081c804b75cc04c68ce2715b8f541eae179ee772f7d5b9343821 iPaaS went down https://status.hh2.com/ Tue, 09 Sep 2025 09:19:47 +0000 https://status.hh2.com/#55489b936106887c211206163c2f8553245b8acb23a6afd71bee5bd15a0489ee iPaaS recovered https://status.hh2.com/ Tue, 09 Sep 2025 09:16:45 +0000 https://status.hh2.com/#55489b936106887c211206163c2f8553245b8acb23a6afd71bee5bd15a0489ee iPaaS went down https://status.hh2.com/ Sun, 07 Sep 2025 09:22:53 +0000 https://status.hh2.com/#fca9ebebb15f6a42c1621bb37d1b87c322ac0d895de6c9339ff60ede497b9a54 iPaaS recovered https://status.hh2.com/ Sun, 07 Sep 2025 09:16:55 +0000 https://status.hh2.com/#fca9ebebb15f6a42c1621bb37d1b87c322ac0d895de6c9339ff60ede497b9a54 iPaaS went down https://status.hh2.com/incident/718981 Sat, 06 Sep 2025 10:00:36 -0000 https://status.hh2.com/incident/718981#83ad0ba511e839e3bbbc9f1faaa4b74460541cb75d448984402ccc17abf85fb6 Maintenance completed https://status.hh2.com/incident/718981 Sat, 06 Sep 2025 10:00:36 -0000 https://status.hh2.com/incident/718981#83ad0ba511e839e3bbbc9f1faaa4b74460541cb75d448984402ccc17abf85fb6 Maintenance completed https://status.hh2.com/ Sat, 06 Sep 2025 09:22:01 +0000 https://status.hh2.com/#4b360363efadf9984540d7b2421aeb28b0582da07762ee8facc5c8f7e087ac29 iPaaS recovered https://status.hh2.com/ Sat, 06 Sep 2025 09:16:01 +0000 https://status.hh2.com/#4b360363efadf9984540d7b2421aeb28b0582da07762ee8facc5c8f7e087ac29 iPaaS went down https://status.hh2.com/incident/718981 Fri, 05 Sep 2025 16:30:36 -0000 https://status.hh2.com/incident/718981#d432e9bc1cb80d481a70280dcd818e11c2cfc032955bbc04430578b188ca93ba hh2 Customers, As part of our ongoing efforts to ensure a reliable experience, we’ll be performing scheduled maintenance tonight, Friday, September 5th, from 10:30 PM to 4:00 AM MST. During this time, the platform will be temporarily unavailable. We appreciate your understanding as we complete this work and apologize for any inconvenience this may cause. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/718981 Fri, 05 Sep 2025 16:30:36 -0000 https://status.hh2.com/incident/718981#d432e9bc1cb80d481a70280dcd818e11c2cfc032955bbc04430578b188ca93ba hh2 Customers, As part of our ongoing efforts to ensure a reliable experience, we’ll be performing scheduled maintenance tonight, Friday, September 5th, from 10:30 PM to 4:00 AM MST. During this time, the platform will be temporarily unavailable. We appreciate your understanding as we complete this work and apologize for any inconvenience this may cause. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/ Fri, 05 Sep 2025 09:19:59 +0000 https://status.hh2.com/#5cf9f9ab4cee09c920e1740161bb7d0f6a38499c12772163bbf7e359bc90a533 iPaaS recovered https://status.hh2.com/ Fri, 05 Sep 2025 09:16:58 +0000 https://status.hh2.com/#5cf9f9ab4cee09c920e1740161bb7d0f6a38499c12772163bbf7e359bc90a533 iPaaS went down https://status.hh2.com/ Thu, 04 Sep 2025 09:18:56 +0000 https://status.hh2.com/#7dccafcdb14581a5f36accf1f9607b91a8fc5a362bcc1b6998f92b1afcc794c8 iPaaS recovered https://status.hh2.com/ Thu, 04 Sep 2025 09:15:53 +0000 https://status.hh2.com/#7dccafcdb14581a5f36accf1f9607b91a8fc5a362bcc1b6998f92b1afcc794c8 iPaaS went down https://status.hh2.com/incident/713724 Wed, 03 Sep 2025 18:45:00 -0000 https://status.hh2.com/incident/713724#73ad6cba8e1fcb1001d8334c14b01a4c75f90874b39dfcf658af21f89b9eb144 Our Product and Engineering teams have fully resolved the Data Drop startup issue as well as the Document Flow email notifications and daily digest reports issue. Services are operating normally, and we will continue to monitor to ensure stability. We sincerely apologize for the disruption and thank you for your patience as we worked to restore full functionality. Best Regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/713724 Tue, 02 Sep 2025 16:29:00 -0000 https://status.hh2.com/incident/713724#b2fcb45d956a66949916eb1a8d8d602cc6035ab241b8f36f11357a916111c471 Our Product and Engineering teams have resolved the Document Flow email notifications and daily digest reports issue. Services are operating normally, and we will continue to monitor. We are still actively working on the Data Drop startup issue and will provide updates here as progress is made. We apologize for the delay and sincerely thank you for your patience as we work to restore full functionality. Best Regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/ Tue, 02 Sep 2025 09:21:06 +0000 https://status.hh2.com/#9dfd77b5c92b901378e88ef62a38775df20ad11375519818736a0ab4b24c8272 iPaaS recovered https://status.hh2.com/ Tue, 02 Sep 2025 09:17:30 +0000 https://status.hh2.com/#9dfd77b5c92b901378e88ef62a38775df20ad11375519818736a0ab4b24c8272 iPaaS went down https://status.hh2.com/ Mon, 01 Sep 2025 09:23:14 +0000 https://status.hh2.com/#0d9a043641e092c61ef0489f2c2a35e70bfd79cf6b3446a0843be4363c5dca54 iPaaS recovered https://status.hh2.com/ Mon, 01 Sep 2025 09:16:31 +0000 https://status.hh2.com/#0d9a043641e092c61ef0489f2c2a35e70bfd79cf6b3446a0843be4363c5dca54 iPaaS went down https://status.hh2.com/ Sun, 31 Aug 2025 09:24:29 +0000 https://status.hh2.com/#5bc088235e1ef668645a04538aeb791ed93094a734c4a39e3542f5239578ee3a iPaaS recovered https://status.hh2.com/ Sun, 31 Aug 2025 09:15:31 +0000 https://status.hh2.com/#5bc088235e1ef668645a04538aeb791ed93094a734c4a39e3542f5239578ee3a iPaaS went down https://status.hh2.com/ Sat, 30 Aug 2025 09:21:55 +0000 https://status.hh2.com/#6b0385d40aa4c9639b71e304e3f4d1ccaf316d08191a7d46cc7f09eda120da7e iPaaS recovered https://status.hh2.com/ Sat, 30 Aug 2025 09:15:27 +0000 https://status.hh2.com/#6b0385d40aa4c9639b71e304e3f4d1ccaf316d08191a7d46cc7f09eda120da7e iPaaS went down https://status.hh2.com/incident/713724 Sat, 30 Aug 2025 02:40:00 -0000 https://status.hh2.com/incident/713724#8d81b6f7f8b36fbd6855b93d22abe9367f81cba565d17830629a3aba17da0354 Our Product and Engineering teams are still actively working on the resolution to the Data Drop startup issue and the Document Flow email notifications / daily digest reports issue. Both fixes are being fully tested with our QA team to ensure stability. We will provide updates here as they become available. We apologize for the delay and sincerely thank you for your patience as we work to restore full functionality. Best Regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/ Thu, 28 Aug 2025 09:22:16 +0000 https://status.hh2.com/#4a6adbf0e257b2a184aa13fd082a7167992c18c96e3319acb709982a0bf4f9c1 iPaaS recovered https://status.hh2.com/ Thu, 28 Aug 2025 09:16:08 +0000 https://status.hh2.com/#4a6adbf0e257b2a184aa13fd082a7167992c18c96e3319acb709982a0bf4f9c1 iPaaS went down https://status.hh2.com/ Wed, 27 Aug 2025 21:36:22 +0000 https://status.hh2.com/#0fd308120475ad24e2f79921522012ab36f980740efb2081cb981d5dd9f9cf2b iPaaS recovered https://status.hh2.com/ Wed, 27 Aug 2025 21:34:16 +0000 https://status.hh2.com/#0fd308120475ad24e2f79921522012ab36f980740efb2081cb981d5dd9f9cf2b iPaaS went down https://status.hh2.com/incident/713724 Wed, 27 Aug 2025 20:44:00 -0000 https://status.hh2.com/incident/713724#94aac3509b48393347ab6feab27882fd2584dbb8864a4f2a43d29480e415726e We are currently receiving reports that some users of Data Drop are experiencing crashes upon startup. Our Engineering team has identified the root cause and is actively working on a resolution. Updates will be provided here as progress is made. We are also receiving reports from Document Flow users that email notifications and daily digest reports are not being sent. The root cause has been identified, and our team is in the process of building a resolution. Updates will be posted here as they become available. We sincerely apologize for the inconvenience these issues may be causing and thank you for your patience as we work diligently to restore full functionality. Best Regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/ Wed, 27 Aug 2025 20:33:16 +0000 https://status.hh2.com/#e9156555e766ae0af7b8781dfbcc66a75d94a3c7fd10fcfccca230191b17bd9b iPaaS recovered https://status.hh2.com/ Wed, 27 Aug 2025 20:31:15 +0000 https://status.hh2.com/#e9156555e766ae0af7b8781dfbcc66a75d94a3c7fd10fcfccca230191b17bd9b iPaaS went down https://status.hh2.com/incident/712275 Tue, 26 Aug 2025 23:00:00 -0000 https://status.hh2.com/incident/712275#85707ded1e10adb42cd98b650dae8d1ae1d010cc14cf04a7e7cd189c8d2077eb The issue causing Attendance PunchClock entries on iOS devices to display in UTC instead of users’ local time has been successfully resolved. We sincerely apologize for the inconvenience this caused and thank you for your patience while we worked to bring this to resolution. https://status.hh2.com/incident/712277 Tue, 26 Aug 2025 10:00:27 -0000 https://status.hh2.com/incident/712277#ed1a850995f796ce67ea33131922ae6e8cbcbf530b155c69a368f01c22d74250 Maintenance completed https://status.hh2.com/incident/712277 Tue, 26 Aug 2025 10:00:27 -0000 https://status.hh2.com/incident/712277#ed1a850995f796ce67ea33131922ae6e8cbcbf530b155c69a368f01c22d74250 Maintenance completed https://status.hh2.com/ Tue, 26 Aug 2025 04:33:25 +0000 https://status.hh2.com/#949e36bc564afccecf6ef8e0edbddb29e0c9ed4f0d79db77a005fdcad1202b9f iPaaS recovered https://status.hh2.com/incident/712277 Tue, 26 Aug 2025 04:30:27 -0000 https://status.hh2.com/incident/712277#909e3d7d18f59588caadd228feaccda786dfa01bb6990057ef6d3321e8181884 hh2 Customers, As part of our continued efforts to support a reliable experience, we’ll be performing our regular maintenance update tonight. During this window, we will also release a fix for iOS Attendance PunchClock entries displaying in UTC instead of the user’s local time for some users. To ensure the update is applied smoothly and effectively, the platform will be temporarily unavailable during the scheduled maintenance window. Scheduled Maintenance Details: Date: Monday, August 25th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the “Get Updates” button. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your continued trust in hh2. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/712277 Tue, 26 Aug 2025 04:30:27 -0000 https://status.hh2.com/incident/712277#909e3d7d18f59588caadd228feaccda786dfa01bb6990057ef6d3321e8181884 hh2 Customers, As part of our continued efforts to support a reliable experience, we’ll be performing our regular maintenance update tonight. During this window, we will also release a fix for iOS Attendance PunchClock entries displaying in UTC instead of the user’s local time for some users. To ensure the update is applied smoothly and effectively, the platform will be temporarily unavailable during the scheduled maintenance window. Scheduled Maintenance Details: Date: Monday, August 25th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the “Get Updates” button. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your continued trust in hh2. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/ Tue, 26 Aug 2025 04:29:56 +0000 https://status.hh2.com/#949e36bc564afccecf6ef8e0edbddb29e0c9ed4f0d79db77a005fdcad1202b9f iPaaS went down https://status.hh2.com/incident/712275 Mon, 25 Aug 2025 21:55:00 -0000 https://status.hh2.com/incident/712275#9208b78edf219eade3b7b79db366d4096a9e5e00ca2c8f1e72e78c8dba6a5fcd We have identified that some users on iOS are seeing Attendance PunchClock entries display in UTC instead of their correct local time zone. Our product and engineering teams have confirmed the root cause and prepared a fix. This fix will be deployed tonight during our maintenance window beginning at 10:30 PM MT. Once complete, punches will properly reflect local time. We apologize for the impact and appreciate your patience as we bring this to resolution tonight. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/ Mon, 25 Aug 2025 09:23:11 +0000 https://status.hh2.com/#604c1b4ab3a6b62bdffa0d403b6c1ed5eb2f9acc6eee2cbc3d614f2ac39e6ccc iPaaS recovered https://status.hh2.com/ Mon, 25 Aug 2025 09:16:56 +0000 https://status.hh2.com/#604c1b4ab3a6b62bdffa0d403b6c1ed5eb2f9acc6eee2cbc3d614f2ac39e6ccc iPaaS went down https://status.hh2.com/ Sun, 24 Aug 2025 09:22:12 +0000 https://status.hh2.com/#8c6bc938faa7d5bcc1bc54986aa358eba41fb0fc9cb16975e87f1c185a892ba8 iPaaS recovered https://status.hh2.com/ Sun, 24 Aug 2025 09:16:13 +0000 https://status.hh2.com/#8c6bc938faa7d5bcc1bc54986aa358eba41fb0fc9cb16975e87f1c185a892ba8 iPaaS went down https://status.hh2.com/incident/710759 Sat, 23 Aug 2025 10:00:42 -0000 https://status.hh2.com/incident/710759#c7134534199799192ca8f5427b88590fe19cdf06bbe7504d59c66c53bee605ff Maintenance completed https://status.hh2.com/incident/710759 Sat, 23 Aug 2025 10:00:42 -0000 https://status.hh2.com/incident/710759#c7134534199799192ca8f5427b88590fe19cdf06bbe7504d59c66c53bee605ff Maintenance completed https://status.hh2.com/ Sat, 23 Aug 2025 09:22:07 +0000 https://status.hh2.com/#361e237b123c382cb59a09a4556e5a1d70ec44558e82c6a231e69bdcec73bf61 iPaaS recovered https://status.hh2.com/ Sat, 23 Aug 2025 09:16:06 +0000 https://status.hh2.com/#361e237b123c382cb59a09a4556e5a1d70ec44558e82c6a231e69bdcec73bf61 iPaaS went down https://status.hh2.com/incident/710759 Sat, 23 Aug 2025 04:30:42 -0000 https://status.hh2.com/incident/710759#35641ad69da02b4ef9d84f6e85e37522d0e47acfb9c5ed3b4fc48dc4b453535c As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Friday, August 22nd Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/710759 Sat, 23 Aug 2025 04:30:42 -0000 https://status.hh2.com/incident/710759#35641ad69da02b4ef9d84f6e85e37522d0e47acfb9c5ed3b4fc48dc4b453535c As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Friday, August 22nd Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/ Fri, 22 Aug 2025 09:18:26 +0000 https://status.hh2.com/#19547f97ad42d0202d2d96d60a8f280b78160690f96af7b55602302f64b9b841 iPaaS recovered https://status.hh2.com/ Fri, 22 Aug 2025 09:15:27 +0000 https://status.hh2.com/#19547f97ad42d0202d2d96d60a8f280b78160690f96af7b55602302f64b9b841 iPaaS went down https://status.hh2.com/ Thu, 21 Aug 2025 09:19:33 +0000 https://status.hh2.com/#f1df72678699c1e8e55c31f257827fda356a6bb1033409942887ef19dab7c0d9 iPaaS recovered https://status.hh2.com/ Thu, 21 Aug 2025 09:16:30 +0000 https://status.hh2.com/#f1df72678699c1e8e55c31f257827fda356a6bb1033409942887ef19dab7c0d9 iPaaS went down https://status.hh2.com/ Wed, 20 Aug 2025 09:20:44 +0000 https://status.hh2.com/#6673e04787df7e693e325640768d5226617c6e441943f45b73a9d4f796f0311b iPaaS recovered https://status.hh2.com/ Wed, 20 Aug 2025 09:17:43 +0000 https://status.hh2.com/#6673e04787df7e693e325640768d5226617c6e441943f45b73a9d4f796f0311b iPaaS went down https://status.hh2.com/ Tue, 19 Aug 2025 09:18:15 +0000 https://status.hh2.com/#8a91bb4a167688641dff2d3b8c709c84f3227b2bee0f732da13411d5464f47c2 iPaaS recovered https://status.hh2.com/ Tue, 19 Aug 2025 09:15:44 +0000 https://status.hh2.com/#8a91bb4a167688641dff2d3b8c709c84f3227b2bee0f732da13411d5464f47c2 iPaaS went down https://status.hh2.com/ Mon, 18 Aug 2025 09:19:21 +0000 https://status.hh2.com/#d25a107910847f96c78115ca0ec2da78e64244cd70b9e8c0c45987bcb6fb41e9 iPaaS recovered https://status.hh2.com/ Mon, 18 Aug 2025 09:16:37 +0000 https://status.hh2.com/#d25a107910847f96c78115ca0ec2da78e64244cd70b9e8c0c45987bcb6fb41e9 iPaaS went down https://status.hh2.com/ Sun, 17 Aug 2025 09:18:43 +0000 https://status.hh2.com/#b2e8a5286fbee6a9bb2c613f0e3247ee73803767ce9163b08f540e8737e4a718 iPaaS recovered https://status.hh2.com/ Sun, 17 Aug 2025 09:15:43 +0000 https://status.hh2.com/#b2e8a5286fbee6a9bb2c613f0e3247ee73803767ce9163b08f540e8737e4a718 iPaaS went down https://status.hh2.com/ Sat, 16 Aug 2025 09:18:33 +0000 https://status.hh2.com/#d7ca31d5b54df31e65a05f76825a9f27869c9f8368612617f48d02701f185020 iPaaS recovered https://status.hh2.com/ Sat, 16 Aug 2025 09:15:28 +0000 https://status.hh2.com/#d7ca31d5b54df31e65a05f76825a9f27869c9f8368612617f48d02701f185020 iPaaS went down https://status.hh2.com/ Sat, 16 Aug 2025 06:42:25 +0000 https://status.hh2.com/#e990722902ea53883ece8e8e7b4a5b2371ea041cc9d7ab482e1e0416ccc0d85f iPaaS recovered https://status.hh2.com/ Sat, 16 Aug 2025 06:30:27 +0000 https://status.hh2.com/#e990722902ea53883ece8e8e7b4a5b2371ea041cc9d7ab482e1e0416ccc0d85f iPaaS went down https://status.hh2.com/ Thu, 14 Aug 2025 09:20:32 +0000 https://status.hh2.com/#8724c987e2982eb92453651f7a6d4f6c84d6b4decf40bca0a42585222735191e iPaaS recovered https://status.hh2.com/ Thu, 14 Aug 2025 09:17:35 +0000 https://status.hh2.com/#8724c987e2982eb92453651f7a6d4f6c84d6b4decf40bca0a42585222735191e iPaaS went down https://status.hh2.com/ Tue, 12 Aug 2025 09:19:15 +0000 https://status.hh2.com/#2769fa7807adfe6e8b4d32458acbce2d2ef700ca71a1a25b5847589c7070f43a iPaaS recovered https://status.hh2.com/ Tue, 12 Aug 2025 09:16:13 +0000 https://status.hh2.com/#2769fa7807adfe6e8b4d32458acbce2d2ef700ca71a1a25b5847589c7070f43a iPaaS went down https://status.hh2.com/ Sat, 09 Aug 2025 09:28:50 +0000 https://status.hh2.com/#3172df0f3b6204634e930c035f44eb7a5fc97174e86ecd96df4fcb2066f02497 iPaaS recovered https://status.hh2.com/ Sat, 09 Aug 2025 09:16:49 +0000 https://status.hh2.com/#3172df0f3b6204634e930c035f44eb7a5fc97174e86ecd96df4fcb2066f02497 iPaaS went down https://status.hh2.com/ Fri, 08 Aug 2025 09:18:40 +0000 https://status.hh2.com/#6557526ac3a7fb52282d66a66f2b75345828c73d18e0b702ac74ff80c5ccdc70 iPaaS recovered https://status.hh2.com/ Fri, 08 Aug 2025 09:15:39 +0000 https://status.hh2.com/#6557526ac3a7fb52282d66a66f2b75345828c73d18e0b702ac74ff80c5ccdc70 iPaaS went down https://status.hh2.com/ Thu, 07 Aug 2025 09:18:49 +0000 https://status.hh2.com/#379e980cd9ddfae785314806cd5d0b2a0947397ec340234ca50a992cee39f680 iPaaS recovered https://status.hh2.com/ Thu, 07 Aug 2025 09:15:25 +0000 https://status.hh2.com/#379e980cd9ddfae785314806cd5d0b2a0947397ec340234ca50a992cee39f680 iPaaS went down https://status.hh2.com/ Wed, 06 Aug 2025 09:19:55 +0000 https://status.hh2.com/#37af2507ab89f0ee3e4319baae94fb2a7c9a40998be59d65f4b43c05e0191d8f iPaaS recovered https://status.hh2.com/ Wed, 06 Aug 2025 09:17:13 +0000 https://status.hh2.com/#37af2507ab89f0ee3e4319baae94fb2a7c9a40998be59d65f4b43c05e0191d8f iPaaS went down https://status.hh2.com/ Tue, 05 Aug 2025 09:18:17 +0000 https://status.hh2.com/#b2af8a21418abe07bc428e4a829109d781e111d08078ee922f8ccff9a62cf1f8 iPaaS recovered https://status.hh2.com/ Tue, 05 Aug 2025 09:15:17 +0000 https://status.hh2.com/#b2af8a21418abe07bc428e4a829109d781e111d08078ee922f8ccff9a62cf1f8 iPaaS went down https://status.hh2.com/ Mon, 04 Aug 2025 09:18:59 +0000 https://status.hh2.com/#109ba5f0177c5d15ea841f734af000d9b5086a5a8158079fcb35df70e6cca191 iPaaS recovered https://status.hh2.com/ Mon, 04 Aug 2025 09:15:58 +0000 https://status.hh2.com/#109ba5f0177c5d15ea841f734af000d9b5086a5a8158079fcb35df70e6cca191 iPaaS went down https://status.hh2.com/ Sun, 03 Aug 2025 09:20:46 +0000 https://status.hh2.com/#dbc6c18159f6775f178549738d59b46152458b81e4ee4deb9cbf16032e1c96fc iPaaS recovered https://status.hh2.com/ Sun, 03 Aug 2025 09:15:26 +0000 https://status.hh2.com/#dbc6c18159f6775f178549738d59b46152458b81e4ee4deb9cbf16032e1c96fc iPaaS went down https://status.hh2.com/ Sat, 02 Aug 2025 07:59:57 +0000 https://status.hh2.com/#560d441707ed7dcfba156bfa0b7857b2d12262c72dd04643b584a57918f6f12d iPaaS recovered https://status.hh2.com/ Sat, 02 Aug 2025 07:41:58 +0000 https://status.hh2.com/#560d441707ed7dcfba156bfa0b7857b2d12262c72dd04643b584a57918f6f12d iPaaS went down https://status.hh2.com/incident/680408 Fri, 01 Aug 2025 10:00:56 -0000 https://status.hh2.com/incident/680408#2a61240e43a24ff755ea98f7c93aee7cbdf3fc9d01925c870ac29348c16270af Maintenance completed https://status.hh2.com/incident/680408 Fri, 01 Aug 2025 10:00:56 -0000 https://status.hh2.com/incident/680408#2a61240e43a24ff755ea98f7c93aee7cbdf3fc9d01925c870ac29348c16270af Maintenance completed https://status.hh2.com/ Fri, 01 Aug 2025 09:19:24 +0000 https://status.hh2.com/#3233e4ebdfa715b0ac730720e52fa6a487ab6640dc361fcd65abe386802c9144 iPaaS recovered https://status.hh2.com/ Fri, 01 Aug 2025 09:16:24 +0000 https://status.hh2.com/#3233e4ebdfa715b0ac730720e52fa6a487ab6640dc361fcd65abe386802c9144 iPaaS went down https://status.hh2.com/incident/680408 Fri, 01 Aug 2025 04:00:56 -0000 https://status.hh2.com/incident/680408#83b5b9c8e3cf4521eca4921bc76b2edd53a749b2195fc98651d0a4c7b0ddc4d8 hh2 Customers, As part of our ongoing efforts to ensure a reliable experience, we’ll be performing scheduled maintenance tonight, Thursday, July 31st, from 10:00 PM to 4:00 AM MST. During this time, the platform will be temporarily unavailable. We appreciate your understanding as we complete this work and apologize for any inconvenience this may cause. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/680408 Fri, 01 Aug 2025 04:00:56 -0000 https://status.hh2.com/incident/680408#83b5b9c8e3cf4521eca4921bc76b2edd53a749b2195fc98651d0a4c7b0ddc4d8 hh2 Customers, As part of our ongoing efforts to ensure a reliable experience, we’ll be performing scheduled maintenance tonight, Thursday, July 31st, from 10:00 PM to 4:00 AM MST. During this time, the platform will be temporarily unavailable. We appreciate your understanding as we complete this work and apologize for any inconvenience this may cause. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/ Tue, 29 Jul 2025 09:22:57 +0000 https://status.hh2.com/#62ce8321973eca600b918bce97b668aa7b967c3095e890578c9e482ff251c8d1 iPaaS recovered https://status.hh2.com/ Tue, 29 Jul 2025 09:17:06 +0000 https://status.hh2.com/#62ce8321973eca600b918bce97b668aa7b967c3095e890578c9e482ff251c8d1 iPaaS went down https://status.hh2.com/ Mon, 28 Jul 2025 09:20:53 +0000 https://status.hh2.com/#560ae71b5f4bd3de1862ae8e9ea57b58867ed305b1fba82049e9165ef6fc7f41 iPaaS recovered https://status.hh2.com/ Mon, 28 Jul 2025 09:18:05 +0000 https://status.hh2.com/#560ae71b5f4bd3de1862ae8e9ea57b58867ed305b1fba82049e9165ef6fc7f41 iPaaS went down https://status.hh2.com/ Sun, 27 Jul 2025 09:19:28 +0000 https://status.hh2.com/#15ac99c2427ccb7c034a96fbd4e7f8481c88a32d8d7b999448ec01e2908100f6 iPaaS recovered https://status.hh2.com/ Sun, 27 Jul 2025 09:16:27 +0000 https://status.hh2.com/#15ac99c2427ccb7c034a96fbd4e7f8481c88a32d8d7b999448ec01e2908100f6 iPaaS went down https://status.hh2.com/incident/625903 Sat, 26 Jul 2025 10:00:43 -0000 https://status.hh2.com/incident/625903#203e21d942d3a1e356ded0d538884cfd19a1305e2487ef563fe3088d788d30d0 Maintenance completed https://status.hh2.com/incident/625903 Sat, 26 Jul 2025 10:00:43 -0000 https://status.hh2.com/incident/625903#203e21d942d3a1e356ded0d538884cfd19a1305e2487ef563fe3088d788d30d0 Maintenance completed https://status.hh2.com/ Sat, 26 Jul 2025 09:21:31 +0000 https://status.hh2.com/#26c6778e9e7ec4b10c8de88c18997cf63bc2b9fccbc9ba3bb29c43c1708a7ec0 iPaaS recovered https://status.hh2.com/ Sat, 26 Jul 2025 09:15:31 +0000 https://status.hh2.com/#26c6778e9e7ec4b10c8de88c18997cf63bc2b9fccbc9ba3bb29c43c1708a7ec0 iPaaS went down https://status.hh2.com/incident/625778 Sat, 26 Jul 2025 04:54:00 -0000 https://status.hh2.com/incident/625778#80d6cbb4f9680458488ba99d2faff13a079c37e20ca79f2149b9dd9b7f675520 Update: The hotfix has been successfully deployed, and testing in production confirms that the invoice syncing issue is now resolved. We sincerely apologize for the disruption and thank you again for your patience and understanding. https://status.hh2.com/incident/625903 Sat, 26 Jul 2025 04:00:43 -0000 https://status.hh2.com/incident/625903#07ae84bcc70aebdfeda3ff89b6ae982e76d268248dc6c07cf20684a824450d38 hh2 Customers, As part of our commitment to providing a reliable and consistent experience, we will be applying a maintenance update tonight to deploy a hotfix that addresses the recently reported issue impacting invoice syncing from email and drop folder sources. To ensure the hotfix is applied smoothly, the platform will be temporarily unavailable during the following window: Scheduled Maintenance Details: Date: Friday, July 25th Time: 10:00 PM MST to 4:00 AM MST Additional Information & Resources: You can review ongoing updates and the release details in the Release Notes section of our Status Page. To stay informed and receive real-time notifications, please subscribe by clicking the "Get Updates" button on the status page. We sincerely apologize for the disruption this issue may have caused and appreciate your patience and understanding as we work to resolve it. Thank you for your continued trust in hh2. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/625903 Sat, 26 Jul 2025 04:00:43 -0000 https://status.hh2.com/incident/625903#07ae84bcc70aebdfeda3ff89b6ae982e76d268248dc6c07cf20684a824450d38 hh2 Customers, As part of our commitment to providing a reliable and consistent experience, we will be applying a maintenance update tonight to deploy a hotfix that addresses the recently reported issue impacting invoice syncing from email and drop folder sources. To ensure the hotfix is applied smoothly, the platform will be temporarily unavailable during the following window: Scheduled Maintenance Details: Date: Friday, July 25th Time: 10:00 PM MST to 4:00 AM MST Additional Information & Resources: You can review ongoing updates and the release details in the Release Notes section of our Status Page. To stay informed and receive real-time notifications, please subscribe by clicking the "Get Updates" button on the status page. We sincerely apologize for the disruption this issue may have caused and appreciate your patience and understanding as we work to resolve it. Thank you for your continued trust in hh2. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/625778 Fri, 25 Jul 2025 22:18:00 -0000 https://status.hh2.com/incident/625778#1378d426418d7a7f02e8845e0245efcce43970fb53f269e0f4b9709c4c0a370c Update: The hotfix for the invoice syncing issue has been completed and successfully tested by our QA team. It is scheduled to be deployed during our maintenance window tonight, beginning at 10:00 PM MT. We sincerely apologize for the impact this issue has caused and appreciate your continued patience and understanding as we work to fully resolve it. Please continue to monitor this status page for any further updates. https://status.hh2.com/incident/625778 Fri, 25 Jul 2025 18:31:00 -0000 https://status.hh2.com/incident/625778#be4f9ec43870f4f3b2d4d1aac3c6cbe8d4d639672918828d3675122c8d040600 Update: The root cause of the invoice syncing issue has been identified, and a hotfix is currently being developed. We are targeting deployment during tonight’s scheduled maintenance window. We will provide more information once testing is complete to confirm that the fix will be deployed tonight. Thank you for your continued patience as we work to resolve this issue. Please continue to monitor this status page for updates. https://status.hh2.com/incident/625778 Fri, 25 Jul 2025 16:27:00 -0000 https://status.hh2.com/incident/625778#23f73e040d36ec1c1f0d5f6c2b0bcd3fc62f2e1acf4c5926843760ddf05d506c We are receiving reports of an issue currently impacting the syncing of invoices into Document Flow from both email sources and drop folder sources. Our Product and Engineering teams are actively investigating the root cause and working to resolve the issue as quickly as possible. We will continue to provide updates as progress is made. In the meantime, if you have any invoices that need urgent processing, please upload them directly into Document Acceptance. Please monitor this status page for updates, as we will share additional information as it becomes available. We appreciate your patience and understanding as we work to restore full functionality. https://status.hh2.com/incident/624705 Fri, 25 Jul 2025 10:00:21 -0000 https://status.hh2.com/incident/624705#d7dad60c7077e28e86d5aff56e02d7dd5156d7f73a236a5ea37843f2dc581c50 Maintenance completed https://status.hh2.com/incident/624705 Fri, 25 Jul 2025 10:00:21 -0000 https://status.hh2.com/incident/624705#d7dad60c7077e28e86d5aff56e02d7dd5156d7f73a236a5ea37843f2dc581c50 Maintenance completed https://status.hh2.com/incident/624705 Fri, 25 Jul 2025 04:30:21 -0000 https://status.hh2.com/incident/624705#3faff31ab0e065e41fed8ce9a3594b07421a1977f3f5573e3d1a437d4c0d408e As part of our commitment to continually improving the hh2 back-office platform, we have scheduled our latest routine update for tomorrow night. This update is designed to enhance your experience and ensure that our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, July 24th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/624705 Fri, 25 Jul 2025 04:30:21 -0000 https://status.hh2.com/incident/624705#3faff31ab0e065e41fed8ce9a3594b07421a1977f3f5573e3d1a437d4c0d408e As part of our commitment to continually improving the hh2 back-office platform, we have scheduled our latest routine update for tomorrow night. This update is designed to enhance your experience and ensure that our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, July 24th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/ Wed, 23 Jul 2025 09:18:27 +0000 https://status.hh2.com/#187b91fefbb2f2e7550e3972e5b1749beb89ae183147483bfb8e39f4d0b031f7 iPaaS recovered https://status.hh2.com/ Wed, 23 Jul 2025 09:15:24 +0000 https://status.hh2.com/#187b91fefbb2f2e7550e3972e5b1749beb89ae183147483bfb8e39f4d0b031f7 iPaaS went down https://status.hh2.com/ Sun, 20 Jul 2025 09:20:22 +0000 https://status.hh2.com/#e033c75aca67c847372e4c51647b220f1748140bcbe538bd83a3de1b09ea8b57 iPaaS recovered https://status.hh2.com/ Sun, 20 Jul 2025 09:17:20 +0000 https://status.hh2.com/#e033c75aca67c847372e4c51647b220f1748140bcbe538bd83a3de1b09ea8b57 iPaaS went down https://status.hh2.com/ Sat, 19 Jul 2025 09:19:08 +0000 https://status.hh2.com/#76b77b7854ee0d52b6bb1bc839f417102016fa6ad64a7e551c62812c46a9cfb4 iPaaS recovered https://status.hh2.com/ Sat, 19 Jul 2025 09:16:08 +0000 https://status.hh2.com/#76b77b7854ee0d52b6bb1bc839f417102016fa6ad64a7e551c62812c46a9cfb4 iPaaS went down https://status.hh2.com/ Thu, 17 Jul 2025 09:18:19 +0000 https://status.hh2.com/#00ec82893f9f0ffb0bbc66b337ab879a67652cd718a96a5d201cb31f4f9103f1 iPaaS recovered https://status.hh2.com/ Thu, 17 Jul 2025 09:15:20 +0000 https://status.hh2.com/#00ec82893f9f0ffb0bbc66b337ab879a67652cd718a96a5d201cb31f4f9103f1 iPaaS went down https://status.hh2.com/incident/611762 Mon, 30 Jun 2025 16:54:00 -0000 https://status.hh2.com/incident/611762#559f323e4f5da36bafd8d0121087ad9d87485431075a100eab9a60404cf6d607 The login issues affecting some users of the web application have now been resolved. Our investigation found that recent infrastructure work completed over the weekend resulted in a new IP address being assigned to our services. Microsoft uses anycast IP technology, which routes traffic to the nearest available location for better performance and lower latency. However, this new IP may appear to be outside the U.S. due to how global IP registration works—even though traffic is still staying local. If you're still experiencing access issues, please ensure the following IP address is whitelisted in your local firewall settings: 20.6.16.68. We appreciate your patience and understanding while we worked to resolve this issue. https://status.hh2.com/incident/611762 Mon, 30 Jun 2025 15:05:00 -0000 https://status.hh2.com/incident/611762#0f1dad44755e44d750b91214547083edffa27cf7d3e41d269c5d5769a332099d We are continuing to investigate reports of users encountering a Gateway Error when attempting to log in via the web application. At this time, the issue is still under active investigation, and our development and engineering teams are working diligently to determine the root cause. Mobile app access remains unaffected. We appreciate your continued patience and understanding as we work to resolve this issue. Please continue to monitor this status page for further updates. https://status.hh2.com/incident/611762 Mon, 30 Jun 2025 13:24:00 -0000 https://status.hh2.com/incident/611762#55c993a7de4754182b290ed20f1fd84358da4d29160d0438bdbfd31d425ac5e1 We are currently receiving reports this morning of some users encountering a Gateway Error message when attempting to log in. This issue appears to be affecting users accessing the web version of the application only. Mobile users are not impacted at this time. Our development and engineering teams are actively investigating the issue to identify and resolve the root cause as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work to restore full functionality. Anthony Tari Vice President of Operations https://status.hh2.com/incident/607892 Wed, 25 Jun 2025 15:38:00 -0000 https://status.hh2.com/incident/607892#a24f685909035af0d17915b36992e8e7f470023b6f4b36210df1341c46470d79 We’re pleased to share that the updated Remote Payroll app for Android is now being deployed to the Google Play Store. This update includes a fix for the issue that prevented some Android users from selecting a payroll group or running a sync in the mobile app. Reminder for iOS Users: If you're encountering issues recording time, please check your role settings. As of June 19, users with Payroll Admin or Payroll Manager access can no longer record time via the mobile app. This change was made to help prevent time entry-related errors. If you are a Payroll Admin or Payroll Manager, please use the Web application to record time. If this access was applied in error and is later removed, you will regain time entry functionality in the mobile app. Thank you for your patience and for being a valued client. https://status.hh2.com/incident/607892 Tue, 24 Jun 2025 20:59:00 -0000 https://status.hh2.com/incident/607892#c1a90e44d33ee9fd85fa1915a650a14b57feec1df1f85c22520646a9d33e30ab We’ve completed a fix for the issue affecting Android (Droid) users who were unable to select a payroll group or run a sync in the mobile app. The update is currently undergoing final review by our QA team. Once approved, it will be submitted to the Google Play Store for review and publishing. As a reminder for iOS users: If you're experiencing issues recording time, please verify your role settings. Users with Payroll Admin or Payroll Manager access are restricted from recording time in the mobile app, as part of a change implemented on June 19 to prevent time entry-related errors. If you are a Payroll Admin or Payroll Manager, please use the Web application to record time. If this access was applied in error and is removed, you’ll be able to use the mobile app as normal. We appreciate your patience and will provide an update once the Android fix is live in the Google Play Store. https://status.hh2.com/incident/607892 Tue, 24 Jun 2025 17:53:00 -0000 https://status.hh2.com/incident/607892#428182c6d5c37fd87fb9343e248ed81d934464210f0e951148090088cd04c8a9 We've isolated the issue to Android (Droid) users, who are currently unable to select a payroll group or run a sync in the mobile app. Our Product and Development teams are actively working on a fix. For iOS users: If you're experiencing issues recording time, please check your role settings. Having Payroll Admin or Payroll Manager access will prevent time entry in the mobile app, due to a change implemented in our June 19 release to reduce time entry-related errors. If you are a Payroll Admin or Payroll Manager, please use the Web application to record time. If this access was applied in error and is removed, you will regain the ability to use the mobile app as normal. We appreciate your patience and will provide further updates as they become available. https://status.hh2.com/incident/607892 Mon, 23 Jun 2025 22:16:00 -0000 https://status.hh2.com/incident/607892#7591dcf01fdb56947e1cacc824bb35c38bec267b90c96c892d81bda35d67eeac We are currently investigating reports that some users with the roles of Superintendent or Project Manager are unable to record their time in the application. Our product and development teams are actively working to identify and resolve the issue. As part of our recent release on Thursday night, June 19, a change was implemented to prevent Payroll Admins and Payroll Managers from recording time in the mobile app to avoid time entry-related errors. If you are a Payroll Admin or Payroll Manager and encounter an error message when attempting to record time, please use the Web application to continue time entry. We appreciate your patience and will share further updates as they become available. https://status.hh2.com/incident/605378 Fri, 20 Jun 2025 10:00:58 -0000 https://status.hh2.com/incident/605378#ca9e0b92869a21ab5e5cf4cef697a5e69b44ac8fc36df70b125cec8639de07d0 Maintenance completed https://status.hh2.com/incident/605378 Fri, 20 Jun 2025 10:00:58 -0000 https://status.hh2.com/incident/605378#ca9e0b92869a21ab5e5cf4cef697a5e69b44ac8fc36df70b125cec8639de07d0 Maintenance completed https://status.hh2.com/incident/605378 Fri, 20 Jun 2025 04:30:58 -0000 https://status.hh2.com/incident/605378#f08c14aa994891068385f3ce5f796ba56dfcf6df9b040fc3c9482a2aa8a56b51 As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tomorrow night. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, June 19th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/605378 Fri, 20 Jun 2025 04:30:58 -0000 https://status.hh2.com/incident/605378#f08c14aa994891068385f3ce5f796ba56dfcf6df9b040fc3c9482a2aa8a56b51 As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tomorrow night. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, June 19th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/595632 Tue, 03 Jun 2025 15:04:00 -0000 https://status.hh2.com/incident/595632#0c228a073163912a28c5d9af6d4b18936450bab442515b4b90e2b29ff4f60b57 We’re pleased to inform you that the updated version of the Remote Payroll application is now live and available for download on the Google Play Store. We recently identified the root cause of the issue affecting time recording and sync actions on Android (Droid) devices. Our team has developed a fix, which has been fully tested and released. To ensure a smooth transition and proper functionality, please follow the steps below to complete the update: Uninstall the current version of the Remote Payroll app from your device. Restart your device to help clear any residual cache. Download and install the updated version from the Google Play Store. We sincerely apologize for any inconvenience caused and appreciate your continued patience and support. If you experience any further issues, please contact our support team. Thank you, Anthony Tari Vice President of Operations https://status.hh2.com/incident/595632 Mon, 02 Jun 2025 21:59:00 -0000 https://status.hh2.com/incident/595632#41c52a5d5e94e5310fae83710498472cb2d012f963d33089d4299f9cc2021455 We have identified the root cause of the issue affecting time recording and sync actions within the Remote Payroll application on Droid devices. A fix has been developed and tested by our QA team, and a new version of the application is being pushed to the Google Play Store. Please note that it may take up to 24–48 hours for Google to approve and make the updated application available for download. Once the new version is live, we kindly ask that users follow these steps: Uninstall the current version of the Remote Payroll app. Restart your device to help clear the cache. Download and install the updated version from the Google Play Store. We sincerely apologize for the inconvenience and thank you for your continued patience and understanding. We will provide a notification once the new application is confirmed available on the Google Play Store. https://status.hh2.com/incident/595632 Mon, 02 Jun 2025 18:04:00 -0000 https://status.hh2.com/incident/595632#30e6b466b4657b03f77a339d9b5f874c6bede9207aa74c04c34974c08d72b3fe We have identified the root cause of the issue affecting time recording and sync actions within the Remote Payroll application on Droid devices. A fix has been developed and is currently undergoing testing by our QA Team to ensure it fully resolves the problem. We appreciate your continued patience and understanding as we work to restore full functionality. Further updates will be provided as they become available. https://status.hh2.com/incident/595632 Mon, 02 Jun 2025 15:19:00 -0000 https://status.hh2.com/incident/595632#287c85c22acbfb605c6833201732adbc6ef855830f5c4215f654b3c4b2c0419b We are currently receiving reports that some users are experiencing issues with recording time and performing sync actions within the Remote Payroll application on Droid devices. Our team is actively investigating the root cause. We will continue to provide updates on this page as more information becomes available. Thank you for your patience and understanding. https://status.hh2.com/incident/594287 Sat, 31 May 2025 10:00:15 -0000 https://status.hh2.com/incident/594287#507cdd9b6dc0d2d259be954f28a908e4ab85ccb25bbbe1bb21635ee9f7ff1cf7 Maintenance completed https://status.hh2.com/incident/594287 Sat, 31 May 2025 10:00:15 -0000 https://status.hh2.com/incident/594287#507cdd9b6dc0d2d259be954f28a908e4ab85ccb25bbbe1bb21635ee9f7ff1cf7 Maintenance completed https://status.hh2.com/incident/594287 Sat, 31 May 2025 04:30:15 -0000 https://status.hh2.com/incident/594287#e0f7b637c255bb2bb76d170c9dc91be7bd2b48cb52605affe0f1836a9d6621aa As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Friday, May 30th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/594287 Sat, 31 May 2025 04:30:15 -0000 https://status.hh2.com/incident/594287#e0f7b637c255bb2bb76d170c9dc91be7bd2b48cb52605affe0f1836a9d6621aa As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Friday, May 30th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/574646 Sat, 24 May 2025 10:00:22 -0000 https://status.hh2.com/incident/574646#a8f8013286b2734ae9db49d225e8704d85a5fc9e0e1e9884083d947f10a92e9a Maintenance completed https://status.hh2.com/incident/574646 Sat, 24 May 2025 10:00:22 -0000 https://status.hh2.com/incident/574646#a8f8013286b2734ae9db49d225e8704d85a5fc9e0e1e9884083d947f10a92e9a Maintenance completed https://status.hh2.com/incident/574646 Sat, 24 May 2025 04:30:22 -0000 https://status.hh2.com/incident/574646#f4f8b8cd1f1f75733a8008d2a01d0539d4488619180d19b83c3b6387125a9bc8 hh2 Customers, As part of our continued efforts to support a reliable experience, we’ll be performing our regular maintenance update this Friday, May 23rd. During this window, we will be making important database configuration updates to further enhance platform performance and stability. To ensure the update is applied smoothly and effectively, the platform will be temporarily unavailable during the scheduled maintenance window. Scheduled Maintenance Details: Date: Friday, May 23rd Time: 9:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your continued trust in hh2. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/574646 Sat, 24 May 2025 04:30:22 -0000 https://status.hh2.com/incident/574646#f4f8b8cd1f1f75733a8008d2a01d0539d4488619180d19b83c3b6387125a9bc8 hh2 Customers, As part of our continued efforts to support a reliable experience, we’ll be performing our regular maintenance update this Friday, May 23rd. During this window, we will be making important database configuration updates to further enhance platform performance and stability. To ensure the update is applied smoothly and effectively, the platform will be temporarily unavailable during the scheduled maintenance window. Scheduled Maintenance Details: Date: Friday, May 23rd Time: 9:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your continued trust in hh2. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/562925 Wed, 14 May 2025 09:00:37 -0000 https://status.hh2.com/incident/562925#191be60cc7e6b0c234283a4f95468968bb48bef364569ac0ec36dc1b5cf129e3 Maintenance completed https://status.hh2.com/incident/562925 Wed, 14 May 2025 09:00:37 -0000 https://status.hh2.com/incident/562925#191be60cc7e6b0c234283a4f95468968bb48bef364569ac0ec36dc1b5cf129e3 Maintenance completed https://status.hh2.com/incident/562925 Wed, 14 May 2025 03:30:37 -0000 https://status.hh2.com/incident/562925#ac98a4b60668a2a3239198389788b409c958d512ce7bb77513eee626405f790d hh2 Customers, As part of our continued efforts to support a reliable experience, we’ll be performing our regular maintenance update tonight. During this window, we will also release a hotfix to address slowness/lagging while navigating the platform. To ensure the update is applied smoothly and effectively, the platform will be temporarily unavailable during the scheduled maintenance window. Scheduled Maintenance Details: Date: Tuesday, May 13th Time: 9:30 PM MST to 3:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your continued trust in hh2. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/562925 Wed, 14 May 2025 03:30:37 -0000 https://status.hh2.com/incident/562925#ac98a4b60668a2a3239198389788b409c958d512ce7bb77513eee626405f790d hh2 Customers, As part of our continued efforts to support a reliable experience, we’ll be performing our regular maintenance update tonight. During this window, we will also release a hotfix to address slowness/lagging while navigating the platform. To ensure the update is applied smoothly and effectively, the platform will be temporarily unavailable during the scheduled maintenance window. Scheduled Maintenance Details: Date: Tuesday, May 13th Time: 9:30 PM MST to 3:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your continued trust in hh2. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/562588 Tue, 13 May 2025 18:37:00 -0000 https://status.hh2.com/incident/562588#4711ec3ce0f8bd5745782e3c386f21fc5871cd6856cfbbf4f30ef28fab1d12df A short-term fix has been implemented to help improve overall platform performance. Users should begin to see improvements as the changes take effect. We will be deploying a permanent hotfix during our scheduled maintenance window tonight at 9:30 PM MT to fully resolve the issue. Thank you for your continued patience. We’ll provide further updates as needed. https://status.hh2.com/incident/562588 Tue, 13 May 2025 18:37:00 -0000 https://status.hh2.com/incident/562588#4711ec3ce0f8bd5745782e3c386f21fc5871cd6856cfbbf4f30ef28fab1d12df A short-term fix has been implemented to help improve overall platform performance. Users should begin to see improvements as the changes take effect. We will be deploying a permanent hotfix during our scheduled maintenance window tonight at 9:30 PM MT to fully resolve the issue. Thank you for your continued patience. We’ll provide further updates as needed. https://status.hh2.com/incident/562588 Tue, 13 May 2025 14:56:00 -0000 https://status.hh2.com/incident/562588#00b12211096697ab429ba42b741c2464da7a71702266caad4c4bea575cc6abc7 We are currently receiving reports of slowness across our platform. Our Product and Development teams are aware of the issue and are actively working to identify and resolve the cause. We apologize for the inconvenience and appreciate your patience. Please continue to monitor this page for further updates. Thank you. https://status.hh2.com/incident/562588 Tue, 13 May 2025 14:56:00 -0000 https://status.hh2.com/incident/562588#00b12211096697ab429ba42b741c2464da7a71702266caad4c4bea575cc6abc7 We are currently receiving reports of slowness across our platform. Our Product and Development teams are aware of the issue and are actively working to identify and resolve the cause. We apologize for the inconvenience and appreciate your patience. Please continue to monitor this page for further updates. Thank you. https://status.hh2.com/incident/558290 Thu, 08 May 2025 10:00:57 -0000 https://status.hh2.com/incident/558290#542783d1de934d5d31529ad360432e1e2b122547dd8fcfc1008f4dabece5db64 Maintenance completed https://status.hh2.com/incident/558290 Thu, 08 May 2025 10:00:57 -0000 https://status.hh2.com/incident/558290#542783d1de934d5d31529ad360432e1e2b122547dd8fcfc1008f4dabece5db64 Maintenance completed https://status.hh2.com/incident/558290 Thu, 08 May 2025 04:30:57 -0000 https://status.hh2.com/incident/558290#27c7efa93a3aadc9468a261da44cdabe8700524eec66613e0290e963e174e2c0 hh2 Customers, As part of our continued efforts to support a reliable experience, we’ll be performing our regular maintenance update tonight. During this window, we will also release a hotfix to address a couple of issues reported by users related to password resets. Specifically, this update will resolve: Instances where users may receive a blank screen after completing a password reset Intermittent issues encountered when attempting to perform a password reset To ensure the update is applied smoothly and effectively, the platform will be temporarily unavailable during the scheduled maintenance window. Scheduled Maintenance Details: Date: Wednesday, May 7th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your continued trust in hh2. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/558290 Thu, 08 May 2025 04:30:57 -0000 https://status.hh2.com/incident/558290#27c7efa93a3aadc9468a261da44cdabe8700524eec66613e0290e963e174e2c0 hh2 Customers, As part of our continued efforts to support a reliable experience, we’ll be performing our regular maintenance update tonight. During this window, we will also release a hotfix to address a couple of issues reported by users related to password resets. Specifically, this update will resolve: Instances where users may receive a blank screen after completing a password reset Intermittent issues encountered when attempting to perform a password reset To ensure the update is applied smoothly and effectively, the platform will be temporarily unavailable during the scheduled maintenance window. Scheduled Maintenance Details: Date: Wednesday, May 7th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your continued trust in hh2. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/557565 Tue, 06 May 2025 16:54:00 -0000 https://status.hh2.com/incident/557565#98cc19eb0891644cad817d55b9cd95a4a0a75ec0e418e763ca31930f863bf73c The issue affecting user logins and causing a blank page has now been resolved. Users should be able to log in and access the platform as expected. We sincerely apologize for the disruption and any inconvenience this may have caused. Thank you for your patience while our Product and Engineering teams worked to address the problem. If you continue to experience any issues, please reach out to our support team at support@hh2.com. https://status.hh2.com/incident/557565 Tue, 06 May 2025 16:54:00 -0000 https://status.hh2.com/incident/557565#98cc19eb0891644cad817d55b9cd95a4a0a75ec0e418e763ca31930f863bf73c The issue affecting user logins and causing a blank page has now been resolved. Users should be able to log in and access the platform as expected. We sincerely apologize for the disruption and any inconvenience this may have caused. Thank you for your patience while our Product and Engineering teams worked to address the problem. If you continue to experience any issues, please reach out to our support team at support@hh2.com. https://status.hh2.com/incident/557565 Tue, 06 May 2025 16:31:00 -0000 https://status.hh2.com/incident/557565#769b1f4220a0f73283fb46b4a90c2a88d698d55483bfbb6dccdc4d916ae608b4 We are currently receiving reports that some users are unable to log in and are encountering a blank page. Our teams have been able to replicate the issue and are actively investigating the root cause. Our Product and Engineering teams are working diligently to resolve this as quickly as possible. We will provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience. https://status.hh2.com/incident/557565 Tue, 06 May 2025 16:31:00 -0000 https://status.hh2.com/incident/557565#769b1f4220a0f73283fb46b4a90c2a88d698d55483bfbb6dccdc4d916ae608b4 We are currently receiving reports that some users are unable to log in and are encountering a blank page. Our teams have been able to replicate the issue and are actively investigating the root cause. Our Product and Engineering teams are working diligently to resolve this as quickly as possible. We will provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience. https://status.hh2.com/incident/547378 Sat, 19 Apr 2025 16:34:00 -0000 https://status.hh2.com/incident/547378#52b71cbb65986a86f51e3404c16756de02750e75f1939ba1c1163196d600d9e8 A hotfix was successfully deployed last night to address the recent issue. All systems are currently functioning as designed. We will continue to monitor performance closely to ensure ongoing stability. We sincerely apologize for any inconvenience this may have caused and appreciate your continued patience and support. https://status.hh2.com/incident/547378 Sat, 19 Apr 2025 16:34:00 -0000 https://status.hh2.com/incident/547378#52b71cbb65986a86f51e3404c16756de02750e75f1939ba1c1163196d600d9e8 A hotfix was successfully deployed last night to address the recent issue. All systems are currently functioning as designed. We will continue to monitor performance closely to ensure ongoing stability. We sincerely apologize for any inconvenience this may have caused and appreciate your continued patience and support. https://status.hh2.com/incident/547479 Sat, 19 Apr 2025 10:00:05 -0000 https://status.hh2.com/incident/547479#3660d43f3266d10091ce99eea73f0942d87d21d748d3351307f732cbce12a57d Maintenance completed https://status.hh2.com/incident/547479 Sat, 19 Apr 2025 10:00:05 -0000 https://status.hh2.com/incident/547479#3660d43f3266d10091ce99eea73f0942d87d21d748d3351307f732cbce12a57d Maintenance completed https://status.hh2.com/incident/547479 Sat, 19 Apr 2025 04:30:05 -0000 https://status.hh2.com/incident/547479#c536ffb8ab85704aaf8185af9fcdd71bf0572d3e22ec023b112dcbfbc8bff63d hh2 Customer, As part of our continued efforts to support a reliable experience, we’ll be applying a maintenance update tonight to address a specific issue impacting invoice distribution visibility for some customers. The issue occurs when an Expense Account is coded without a Commitment Item, and may prevent distributions from loading or saving correctly. This update will ensure invoices behave as expected in these scenarios. To ensure the update is applied smoothly and effectively, the platform will be temporarily unavailable during the scheduled maintenance window. Scheduled Maintenance Details: Date: Friday, April 18th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your understanding and apologize for any inconvenience this may have caused. Thank you for your continued trust in hh2. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/547479 Sat, 19 Apr 2025 04:30:05 -0000 https://status.hh2.com/incident/547479#c536ffb8ab85704aaf8185af9fcdd71bf0572d3e22ec023b112dcbfbc8bff63d hh2 Customer, As part of our continued efforts to support a reliable experience, we’ll be applying a maintenance update tonight to address a specific issue impacting invoice distribution visibility for some customers. The issue occurs when an Expense Account is coded without a Commitment Item, and may prevent distributions from loading or saving correctly. This update will ensure invoices behave as expected in these scenarios. To ensure the update is applied smoothly and effectively, the platform will be temporarily unavailable during the scheduled maintenance window. Scheduled Maintenance Details: Date: Friday, April 18th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your understanding and apologize for any inconvenience this may have caused. Thank you for your continued trust in hh2. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/547378 Fri, 18 Apr 2025 20:51:00 -0000 https://status.hh2.com/incident/547378#2386a55ff5042a555a088c904614dd971d464a0f568861001e0dc294b5a6c83f We previously identified an issue where some users were unable to view distributions when accessing invoices. Our Product and Development teams successfully identified the root cause and have completed testing of the fix. The fix is scheduled to be released to production during our regular maintenance window, which begins tonight at 10:30 PM MT. We appreciate your patience and understanding. Please continue to monitor this status page for confirmation once the deployment is complete and the issue is fully resolved. Thank you. https://status.hh2.com/incident/547378 Fri, 18 Apr 2025 20:51:00 -0000 https://status.hh2.com/incident/547378#2386a55ff5042a555a088c904614dd971d464a0f568861001e0dc294b5a6c83f We previously identified an issue where some users were unable to view distributions when accessing invoices. Our Product and Development teams successfully identified the root cause and have completed testing of the fix. The fix is scheduled to be released to production during our regular maintenance window, which begins tonight at 10:30 PM MT. We appreciate your patience and understanding. Please continue to monitor this status page for confirmation once the deployment is complete and the issue is fully resolved. Thank you. https://status.hh2.com/incident/547378 Fri, 18 Apr 2025 15:20:00 -0000 https://status.hh2.com/incident/547378#ee3b650222238ffe0290739417309b401f36fcc6ce2fd5b05a586f319cecdc81 We have received reports that some users are currently unable to view distributions when accessing invoices. Our Product and Development teams are aware of the issue and have successfully identified the root cause. A fix is currently undergoing testing. We apologize for the inconvenience and appreciate your patience as we work to resolve this matter. Updates will be provided as they become available. Please continue to monitor this status page for the latest information. Thank you, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/547378 Fri, 18 Apr 2025 15:20:00 -0000 https://status.hh2.com/incident/547378#ee3b650222238ffe0290739417309b401f36fcc6ce2fd5b05a586f319cecdc81 We have received reports that some users are currently unable to view distributions when accessing invoices. Our Product and Development teams are aware of the issue and have successfully identified the root cause. A fix is currently undergoing testing. We apologize for the inconvenience and appreciate your patience as we work to resolve this matter. Updates will be provided as they become available. Please continue to monitor this status page for the latest information. Thank you, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/547004 Fri, 18 Apr 2025 10:00:22 -0000 https://status.hh2.com/incident/547004#644a94c78e60785a31bf5efa9b37aead2ac0ad2ae62485155e94f8dcfa35d412 Maintenance completed https://status.hh2.com/incident/547004 Fri, 18 Apr 2025 10:00:22 -0000 https://status.hh2.com/incident/547004#644a94c78e60785a31bf5efa9b37aead2ac0ad2ae62485155e94f8dcfa35d412 Maintenance completed https://status.hh2.com/incident/547004 Fri, 18 Apr 2025 04:30:22 -0000 https://status.hh2.com/incident/547004#6f949548c9991ec645a86f1a251c0064e227c2b76e11e9d1a6a490ff40e168a5 As part of our commitment to continually improving the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure that our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, April 17th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/547004 Fri, 18 Apr 2025 04:30:22 -0000 https://status.hh2.com/incident/547004#6f949548c9991ec645a86f1a251c0064e227c2b76e11e9d1a6a490ff40e168a5 As part of our commitment to continually improving the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure that our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, April 17th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/537356 Mon, 31 Mar 2025 15:13:00 -0000 https://status.hh2.com/incident/537356#016bd758220b110f638b3d31d78528669ded797dd731f3e93bcf3958d6b1c94c The issue where some users were not receiving the login panel has been fully resolved. Our engineering team has implemented the necessary fix. Thank you for your patience, and we apologize for any inconvenience this may have caused. Anthony Tari Vice President of Operations https://status.hh2.com/incident/537356 Mon, 31 Mar 2025 15:13:00 -0000 https://status.hh2.com/incident/537356#016bd758220b110f638b3d31d78528669ded797dd731f3e93bcf3958d6b1c94c The issue where some users were not receiving the login panel has been fully resolved. Our engineering team has implemented the necessary fix. Thank you for your patience, and we apologize for any inconvenience this may have caused. Anthony Tari Vice President of Operations https://status.hh2.com/incident/537356 Mon, 31 Mar 2025 14:42:00 -0000 https://status.hh2.com/incident/537356#3a5434d4bd9d973fc09f109307e435116d5a9115a47572170a4c99dbbad4f20a We’ve identified the root cause of the issue where some users were not receiving the login panel when attempting to access their site. Our engineering team is currently working on a solution. If you are still experiencing this problem, please try refreshing your page (you may need to do this a couple of times) and the login panel should appear. Please continue to monitor this page for the latest updates as we work to resolve the issue. We apologize for the inconvenience and appreciate your patience. https://status.hh2.com/incident/537356 Mon, 31 Mar 2025 14:42:00 -0000 https://status.hh2.com/incident/537356#3a5434d4bd9d973fc09f109307e435116d5a9115a47572170a4c99dbbad4f20a We’ve identified the root cause of the issue where some users were not receiving the login panel when attempting to access their site. Our engineering team is currently working on a solution. If you are still experiencing this problem, please try refreshing your page (you may need to do this a couple of times) and the login panel should appear. Please continue to monitor this page for the latest updates as we work to resolve the issue. We apologize for the inconvenience and appreciate your patience. https://status.hh2.com/incident/537356 Mon, 31 Mar 2025 13:44:00 -0000 https://status.hh2.com/incident/537356#7d143cc2f4d600effbd6261bfad03a25fac70738af4cf087e8d2d1118aa7b7a9 We’ve been made aware of an issue where some users are not receiving the login panel when attempting to access their site. Our engineering team is currently investigating the issue. If you are experiencing this problem, please try refreshing your page (you may need to do this a couple of times) and the login panel should appear. Please continue to monitor this page for the latest updates as we work to resolve the issue. We apologize for the inconvenience and appreciate your patience. https://status.hh2.com/incident/537356 Mon, 31 Mar 2025 13:44:00 -0000 https://status.hh2.com/incident/537356#7d143cc2f4d600effbd6261bfad03a25fac70738af4cf087e8d2d1118aa7b7a9 We’ve been made aware of an issue where some users are not receiving the login panel when attempting to access their site. Our engineering team is currently investigating the issue. If you are experiencing this problem, please try refreshing your page (you may need to do this a couple of times) and the login panel should appear. Please continue to monitor this page for the latest updates as we work to resolve the issue. We apologize for the inconvenience and appreciate your patience. https://status.hh2.com/incident/535111 Wed, 26 Mar 2025 23:29:00 -0000 https://status.hh2.com/incident/535111#03d71d0bfb150a8af541b2fdd059a347f040b500fcbd6d8172dbd305dfef7a3b We have identified and resolved the issue affecting data syncing for some Autodesk and BuildOps clients. Our product and engineering teams worked quickly to address the problem, and we will continue to monitor to ensure no further issues arise. Thank you for your patience and understanding as we worked through this. Anthony Tari Vice President of Operations https://status.hh2.com/incident/535111 Wed, 26 Mar 2025 21:45:00 -0000 https://status.hh2.com/incident/535111#cc404b356d619c48701f88c71ce2766e822cfc2112bf4df2b62efa7b32366fbf We are currently receiving reports of data not syncing properly for some Autodesk and BuildOps clients. Our product and engineering teams are actively investigating the issue. We will provide further updates as more information becomes available. In the meantime, if you are experiencing this issue, please continue to monitor our status page for the latest updates. Thank you for your patience as we work to resolve this. Anthony Tari Vice President of Operations https://status.hh2.com/incident/526579 Fri, 14 Mar 2025 10:00:48 -0000 https://status.hh2.com/incident/526579#7db6b32458544c147e3ad047341836bfe3a4eefe8cb19cb55a5c06ae46495d37 Maintenance completed https://status.hh2.com/incident/526579 Fri, 14 Mar 2025 10:00:48 -0000 https://status.hh2.com/incident/526579#7db6b32458544c147e3ad047341836bfe3a4eefe8cb19cb55a5c06ae46495d37 Maintenance completed https://status.hh2.com/incident/526579 Fri, 14 Mar 2025 04:30:48 -0000 https://status.hh2.com/incident/526579#0512d4fdf60d6a32e26878f42fcc928a69ff8c51d0100442ee9c9368437caf8c We will be performing scheduled server maintenance on Thursday, March 13th, starting at 10:30 PM MT. During this time, your site will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding. Scheduled Maintenance Details: Date: Thursday, March 13th Time: 10:30 PM MST to 4:00 AM MST Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/526579 Fri, 14 Mar 2025 04:30:48 -0000 https://status.hh2.com/incident/526579#0512d4fdf60d6a32e26878f42fcc928a69ff8c51d0100442ee9c9368437caf8c We will be performing scheduled server maintenance on Thursday, March 13th, starting at 10:30 PM MT. During this time, your site will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding. Scheduled Maintenance Details: Date: Thursday, March 13th Time: 10:30 PM MST to 4:00 AM MST Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/520549 Sat, 01 Mar 2025 14:37:00 -0000 https://status.hh2.com/incident/520549#fccb388b751c3392f93f15755ba96a837874c81a93e2926d28a1ddd09767f70f The fix for the issues related to viewing invoices and duplication of invoices within Document Flow has been implemented. Post-update, we encountered sporadic issues with some sites and user login capabilities. We are happy to inform you that the login issue has now been resolved, and we will continue to monitor the situation throughout the day to ensure stability. For the most up-to-date notifications, please subscribe to our status page at [status.hh2.com](http://status.hh2.com) by selecting the 'Get Updates' button on the right-hand side. Thank you for your patience as we work to resolve these issues, and we apologize for any inconvenience this may have caused. https://status.hh2.com/incident/520549 Sat, 01 Mar 2025 14:37:00 -0000 https://status.hh2.com/incident/520549#fccb388b751c3392f93f15755ba96a837874c81a93e2926d28a1ddd09767f70f The fix for the issues related to viewing invoices and duplication of invoices within Document Flow has been implemented. Post-update, we encountered sporadic issues with some sites and user login capabilities. We are happy to inform you that the login issue has now been resolved, and we will continue to monitor the situation throughout the day to ensure stability. For the most up-to-date notifications, please subscribe to our status page at [status.hh2.com](http://status.hh2.com) by selecting the 'Get Updates' button on the right-hand side. Thank you for your patience as we work to resolve these issues, and we apologize for any inconvenience this may have caused. https://status.hh2.com/incident/520549 Sat, 01 Mar 2025 13:30:00 -0000 https://status.hh2.com/incident/520549#8194cf4d74941bd5b0edc18431481e07ef7e2b1eed4dd24c54e849960f1b84d7 The fix for the issues related to viewing invoices and duplication of invoices within Document Flow has been implemented. However, post-update, we are seeing sporadic issues with some sites and user login capabilities. Our product and engineering teams are actively investigating these issues and working diligently to bring them to resolution. For the most up-to-date notifications, please subscribe to our status page at status.hh2.com by selecting the "Get Updates" button on the right-hand side. Thank you for your patience as we work to resolve these issues, and we apologize for any inconvenience this may have caused. https://status.hh2.com/incident/520549 Sat, 01 Mar 2025 13:30:00 -0000 https://status.hh2.com/incident/520549#8194cf4d74941bd5b0edc18431481e07ef7e2b1eed4dd24c54e849960f1b84d7 The fix for the issues related to viewing invoices and duplication of invoices within Document Flow has been implemented. However, post-update, we are seeing sporadic issues with some sites and user login capabilities. Our product and engineering teams are actively investigating these issues and working diligently to bring them to resolution. For the most up-to-date notifications, please subscribe to our status page at status.hh2.com by selecting the "Get Updates" button on the right-hand side. Thank you for your patience as we work to resolve these issues, and we apologize for any inconvenience this may have caused. https://status.hh2.com/incident/520700 Sat, 01 Mar 2025 11:00:49 -0000 https://status.hh2.com/incident/520700#83f117d1df604b7ee82c767aca04fe6d0bc1fec94764d39b1d90443736d7a1f2 Maintenance completed https://status.hh2.com/incident/520700 Sat, 01 Mar 2025 11:00:49 -0000 https://status.hh2.com/incident/520700#83f117d1df604b7ee82c767aca04fe6d0bc1fec94764d39b1d90443736d7a1f2 Maintenance completed https://status.hh2.com/incident/520700 Sat, 01 Mar 2025 05:30:49 -0000 https://status.hh2.com/incident/520700#2ff2ecdb3f8e131ebc6b7087f81ac71f2f3f4b7fd2f076f8c2a98292d8677366 We will be performing a scheduled maintenance update tonight to resolve issues with viewing invoices and duplicate invoices in Document Flow that occurred after the recent product update. This fix addresses inconsistencies in invoice display and duplication, ensuring accurate record-keeping and improved platform reliability. During this time, the platform will be temporarily unavailable to ensure the update is applied smoothly and effectively. Scheduled Maintenance Details: Date: Friday, February 28th Time: 10:30 PM MST to 4:00 AM MST We appreciate your understanding and look forward to restoring full functionality with these updates. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/520700 Sat, 01 Mar 2025 05:30:49 -0000 https://status.hh2.com/incident/520700#2ff2ecdb3f8e131ebc6b7087f81ac71f2f3f4b7fd2f076f8c2a98292d8677366 We will be performing a scheduled maintenance update tonight to resolve issues with viewing invoices and duplicate invoices in Document Flow that occurred after the recent product update. This fix addresses inconsistencies in invoice display and duplication, ensuring accurate record-keeping and improved platform reliability. During this time, the platform will be temporarily unavailable to ensure the update is applied smoothly and effectively. Scheduled Maintenance Details: Date: Friday, February 28th Time: 10:30 PM MST to 4:00 AM MST We appreciate your understanding and look forward to restoring full functionality with these updates. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/520549 Fri, 28 Feb 2025 20:42:00 -0000 https://status.hh2.com/incident/520549#40818c83a5691da90cc87186ff18e31633384961fd9b46c01ea6e4f6bee0d2b7 We are happy to report that the fix for the issues related to viewing invoices and duplication of invoices within Document Flow has successfully passed testing by our QA team. The fix will be released tonight during our maintenance window, starting at 10:30 PM MT. For the most up-to-date notifications, please subscribe to our status page at status.hh2.com by selecting the "Get Updates" button on the right-hand side. Thank you for your patience, and we apologize for any inconvenience this issue may have caused. https://status.hh2.com/incident/520549 Fri, 28 Feb 2025 20:42:00 -0000 https://status.hh2.com/incident/520549#40818c83a5691da90cc87186ff18e31633384961fd9b46c01ea6e4f6bee0d2b7 We are happy to report that the fix for the issues related to viewing invoices and duplication of invoices within Document Flow has successfully passed testing by our QA team. The fix will be released tonight during our maintenance window, starting at 10:30 PM MT. For the most up-to-date notifications, please subscribe to our status page at status.hh2.com by selecting the "Get Updates" button on the right-hand side. Thank you for your patience, and we apologize for any inconvenience this issue may have caused. https://status.hh2.com/incident/520549 Fri, 28 Feb 2025 18:11:00 -0000 https://status.hh2.com/incident/520549#9978f6f1db1865d02ad82608799e633199a9b36e8ee50cc57d498372542f05e1 We are pleased to inform you that a fix for the issues related to viewing invoices and duplication of invoices within Document Flow has been developed and is currently being tested and reviewed by our QA team. We are targeting a hotfix release tonight, pending successful testing and approval from QA. For the most up-to-date notifications, please subscribe to our status page at status.hh2.com by selecting the "Get Updates" button on the right-hand side. Thank you for your continued patience, and we apologize for any inconvenience caused as we work to resolve this issue. https://status.hh2.com/incident/520549 Fri, 28 Feb 2025 18:11:00 -0000 https://status.hh2.com/incident/520549#9978f6f1db1865d02ad82608799e633199a9b36e8ee50cc57d498372542f05e1 We are pleased to inform you that a fix for the issues related to viewing invoices and duplication of invoices within Document Flow has been developed and is currently being tested and reviewed by our QA team. We are targeting a hotfix release tonight, pending successful testing and approval from QA. For the most up-to-date notifications, please subscribe to our status page at status.hh2.com by selecting the "Get Updates" button on the right-hand side. Thank you for your continued patience, and we apologize for any inconvenience caused as we work to resolve this issue. https://status.hh2.com/incident/520549 Fri, 28 Feb 2025 15:53:00 -0000 https://status.hh2.com/incident/520549#4e01a18f7531196708e8da6bc7569c858b1d8d7e004a19b151b7b41f769a60b8 Our team has identified the issues related to viewing invoices and the duplication of invoices within Document Flow, which arose after the product update last night. Our product and engineering teams are actively working on a fix to resolve the problem as quickly as possible. For the most up-to-date notifications, please subscribe to our status page at status.hh2.com by selecting the "Get Updates" button on the right-hand side. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue. https://status.hh2.com/incident/520549 Fri, 28 Feb 2025 15:53:00 -0000 https://status.hh2.com/incident/520549#4e01a18f7531196708e8da6bc7569c858b1d8d7e004a19b151b7b41f769a60b8 Our team has identified the issues related to viewing invoices and the duplication of invoices within Document Flow, which arose after the product update last night. Our product and engineering teams are actively working on a fix to resolve the problem as quickly as possible. For the most up-to-date notifications, please subscribe to our status page at status.hh2.com by selecting the "Get Updates" button on the right-hand side. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue. https://status.hh2.com/incident/520549 Fri, 28 Feb 2025 14:27:00 -0000 https://status.hh2.com/incident/520549#10c5840eb7c3eb18a9188e912c9a0f680295214ae59f14f0ca8d791f23b4bfdf We are currently investigating reports of issues related to viewing invoices as well as duplication of invoices within Document Flow, which have occurred after the product update last night. Our product and engineering teams are actively looking into the situation to resolve it as quickly as possible. For the most up-to-date notifications, please subscribe to our status page at status.hh2.com by selecting the "Get Updates" button on the right-hand side. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. https://status.hh2.com/incident/520549 Fri, 28 Feb 2025 14:27:00 -0000 https://status.hh2.com/incident/520549#10c5840eb7c3eb18a9188e912c9a0f680295214ae59f14f0ca8d791f23b4bfdf We are currently investigating reports of issues related to viewing invoices as well as duplication of invoices within Document Flow, which have occurred after the product update last night. Our product and engineering teams are actively looking into the situation to resolve it as quickly as possible. For the most up-to-date notifications, please subscribe to our status page at status.hh2.com by selecting the "Get Updates" button on the right-hand side. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. https://status.hh2.com/incident/520139 Fri, 28 Feb 2025 11:00:00 -0000 https://status.hh2.com/incident/520139#0885e1b2988b9405357b9f324369d8faa1957b2c9ce57c5fde0dad4909096e42 Maintenance completed https://status.hh2.com/incident/520139 Fri, 28 Feb 2025 11:00:00 -0000 https://status.hh2.com/incident/520139#0885e1b2988b9405357b9f324369d8faa1957b2c9ce57c5fde0dad4909096e42 Maintenance completed https://status.hh2.com/incident/520139 Fri, 28 Feb 2025 05:30:00 -0000 https://status.hh2.com/incident/520139#611f985a8981261fc27d1c48c11efdf90055357577dc19cc4e6dafc7fcd5672e As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tomorrow tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, February 27th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/520139 Fri, 28 Feb 2025 05:30:00 -0000 https://status.hh2.com/incident/520139#611f985a8981261fc27d1c48c11efdf90055357577dc19cc4e6dafc7fcd5672e As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tomorrow tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, February 27th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/514342 Mon, 17 Feb 2025 14:57:00 -0000 https://status.hh2.com/incident/514342#eca877f1ae2c2fccc30d36323b18200792f317f157d6429995d9570f068caea1 We have received reports this morning of clients encountering a 502 Bad Gateway error when attempting to access the system. Our Product and Engineering teams immediately began working to resolve the issue, and we are pleased to inform you that all sites are now back up and fully operational. Our team continues to investigate the root cause of this incident and will remain focused on monitoring the servers throughout the day to ensure stability. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we work to maintain the best possible service. Thank you for your understanding. https://status.hh2.com/incident/514342 Mon, 17 Feb 2025 14:57:00 -0000 https://status.hh2.com/incident/514342#eca877f1ae2c2fccc30d36323b18200792f317f157d6429995d9570f068caea1 We have received reports this morning of clients encountering a 502 Bad Gateway error when attempting to access the system. Our Product and Engineering teams immediately began working to resolve the issue, and we are pleased to inform you that all sites are now back up and fully operational. Our team continues to investigate the root cause of this incident and will remain focused on monitoring the servers throughout the day to ensure stability. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we work to maintain the best possible service. Thank you for your understanding. https://status.hh2.com/incident/512721 Fri, 14 Feb 2025 11:00:14 -0000 https://status.hh2.com/incident/512721#211d69a4729c2a2234b86d7b0937a059fd7a306e944d22af4aaee75afce53320 Maintenance completed https://status.hh2.com/incident/512721 Fri, 14 Feb 2025 11:00:14 -0000 https://status.hh2.com/incident/512721#211d69a4729c2a2234b86d7b0937a059fd7a306e944d22af4aaee75afce53320 Maintenance completed https://status.hh2.com/incident/512721 Fri, 14 Feb 2025 05:30:14 -0000 https://status.hh2.com/incident/512721#8fdd1e0f125d1adb373fc13291449a3cad0bc46688d9dc759223cca4d6133e7e As part of our commitment to continually improving the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure that our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, February 13th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/512721 Fri, 14 Feb 2025 05:30:14 -0000 https://status.hh2.com/incident/512721#8fdd1e0f125d1adb373fc13291449a3cad0bc46688d9dc759223cca4d6133e7e As part of our commitment to continually improving the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure that our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, February 13th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/509055 Fri, 07 Feb 2025 17:07:00 -0000 https://status.hh2.com/incident/509055#585f693925c70b80389a0858de873b8845ed6de6b95bff9efe4ec818da1cb717 Dear Customers, We are pleased to inform you that the issues previously reported regarding accessing invoices, jobs not being available for receipt coding, and the vendor pick list not loading in Document Flow have now been resolved. The issue was related to the sync client not being updated to the latest version (1.31.637.0) on company/client personal servers, and is not a bug within the product itself. If you are still experiencing similar issues, we recommend ensuring that you have the latest version of the sync client installed. You can download the most recent version at sync.hh2.com. Thank you for your patience as we worked through this matter, and please don’t hesitate to reach out if you need further assistance. Best regards, hh2 Support Team https://status.hh2.com/incident/509055 Fri, 07 Feb 2025 17:07:00 -0000 https://status.hh2.com/incident/509055#585f693925c70b80389a0858de873b8845ed6de6b95bff9efe4ec818da1cb717 Dear Customers, We are pleased to inform you that the issues previously reported regarding accessing invoices, jobs not being available for receipt coding, and the vendor pick list not loading in Document Flow have now been resolved. The issue was related to the sync client not being updated to the latest version (1.31.637.0) on company/client personal servers, and is not a bug within the product itself. If you are still experiencing similar issues, we recommend ensuring that you have the latest version of the sync client installed. You can download the most recent version at sync.hh2.com. Thank you for your patience as we worked through this matter, and please don’t hesitate to reach out if you need further assistance. Best regards, hh2 Support Team https://status.hh2.com/incident/509055 Fri, 07 Feb 2025 15:48:00 -0000 https://status.hh2.com/incident/509055#9c35a175da5f413d2fdb40818793fb14d20d1f315fe1eb0a6aa1eb18ae312192 Dear Customers, Following our product update last night, we are currently investigating reports from users who are experiencing issues when attempting to access invoices in Document Flow, specifically for customers using Sage Intacct as their accounting platform. At this time, this is the only scenario in which we are seeing this issue. Our product and engineering teams at hh2 are actively working on resolving the matter and we will continue to provide updates as soon as more information becomes available. We appreciate your patience and understanding as we work to address this issue. Best regards, hh2 Support Team https://status.hh2.com/incident/509055 Fri, 07 Feb 2025 15:48:00 -0000 https://status.hh2.com/incident/509055#9c35a175da5f413d2fdb40818793fb14d20d1f315fe1eb0a6aa1eb18ae312192 Dear Customers, Following our product update last night, we are currently investigating reports from users who are experiencing issues when attempting to access invoices in Document Flow, specifically for customers using Sage Intacct as their accounting platform. At this time, this is the only scenario in which we are seeing this issue. Our product and engineering teams at hh2 are actively working on resolving the matter and we will continue to provide updates as soon as more information becomes available. We appreciate your patience and understanding as we work to address this issue. Best regards, hh2 Support Team https://status.hh2.com/incident/507905 Fri, 07 Feb 2025 11:00:00 -0000 https://status.hh2.com/incident/507905#bcadb0841aae9cb2f822c473f852b93f77cd7630ffaa5c7eef83910f26fd6b38 Maintenance completed https://status.hh2.com/incident/507905 Fri, 07 Feb 2025 11:00:00 -0000 https://status.hh2.com/incident/507905#bcadb0841aae9cb2f822c473f852b93f77cd7630ffaa5c7eef83910f26fd6b38 Maintenance completed https://status.hh2.com/incident/507905 Fri, 07 Feb 2025 05:30:00 -0000 https://status.hh2.com/incident/507905#76c597a40b33a3d8aee942c003bb903fa40506c3a69116f32b224e8f29b37b34 As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tomorrow tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, February 6th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/507905 Fri, 07 Feb 2025 05:30:00 -0000 https://status.hh2.com/incident/507905#76c597a40b33a3d8aee942c003bb903fa40506c3a69116f32b224e8f29b37b34 As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tomorrow tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, February 6th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/500877 Fri, 24 Jan 2025 11:00:23 -0000 https://status.hh2.com/incident/500877#4d0e6251d243840b3677902dcc9d74f7a1bdee4e2ffcf042e6462a2ad603ae1a Maintenance completed https://status.hh2.com/incident/500877 Fri, 24 Jan 2025 11:00:23 -0000 https://status.hh2.com/incident/500877#4d0e6251d243840b3677902dcc9d74f7a1bdee4e2ffcf042e6462a2ad603ae1a Maintenance completed https://status.hh2.com/incident/500877 Fri, 24 Jan 2025 05:30:23 -0000 https://status.hh2.com/incident/500877#90e5d8dd4e49b82b036aa70fcf1e8933d3e0b2b516be67d8ba803ba157f90347 As part of our commitment to continually improving the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure that our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, January 23rd Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/500877 Fri, 24 Jan 2025 05:30:23 -0000 https://status.hh2.com/incident/500877#90e5d8dd4e49b82b036aa70fcf1e8933d3e0b2b516be67d8ba803ba157f90347 As part of our commitment to continually improving the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure that our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, January 23rd Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/497066 Fri, 17 Jan 2025 11:00:17 -0000 https://status.hh2.com/incident/497066#187d7c822028544c1795cebf8d65588a6af6cf71635d48066ecc60b4eb2594ac Maintenance completed https://status.hh2.com/incident/497066 Fri, 17 Jan 2025 11:00:17 -0000 https://status.hh2.com/incident/497066#187d7c822028544c1795cebf8d65588a6af6cf71635d48066ecc60b4eb2594ac Maintenance completed https://status.hh2.com/incident/497066 Fri, 17 Jan 2025 05:30:17 -0000 https://status.hh2.com/incident/497066#1eaf44e713a736bf8a63126cdffbbac151380c95c3233946ad8109cd3e37299e hh2 Customers, We're conducting an essential system maintenance tonight to address a critical issue in our Remote Payroll mobile app that currently affects the accuracy of unit entries. Some users have reported duplicate time entries being displayed, and this update is crucial to resolve that issue. It will ensure that newly created units do not duplicate, restoring full functionality and reliability to our mobile app. Maintenance Details: Date and Time: Tonight, January 16th, 10:30pm-4:00am MST Expected Downtime: All hh2 services, including desktop and mobile apps, will be temporarily unavailable during this period. This update will modify our mobile unit API to prevent the creation of duplicate records and ensure that units entered via the app are accurately reflected in subsequent downloads. Thank you for your understanding and patience during this critical update. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/497066 Fri, 17 Jan 2025 05:30:17 -0000 https://status.hh2.com/incident/497066#1eaf44e713a736bf8a63126cdffbbac151380c95c3233946ad8109cd3e37299e hh2 Customers, We're conducting an essential system maintenance tonight to address a critical issue in our Remote Payroll mobile app that currently affects the accuracy of unit entries. Some users have reported duplicate time entries being displayed, and this update is crucial to resolve that issue. It will ensure that newly created units do not duplicate, restoring full functionality and reliability to our mobile app. Maintenance Details: Date and Time: Tonight, January 16th, 10:30pm-4:00am MST Expected Downtime: All hh2 services, including desktop and mobile apps, will be temporarily unavailable during this period. This update will modify our mobile unit API to prevent the creation of duplicate records and ensure that units entered via the app are accurately reflected in subsequent downloads. Thank you for your understanding and patience during this critical update. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/492812 Thu, 09 Jan 2025 04:00:57 -0000 https://status.hh2.com/incident/492812#c628bd3a2aa6b2c79a483a8632d7115412219a9da5f9c1614e652df866c6faba Maintenance completed https://status.hh2.com/incident/492695 Thu, 09 Jan 2025 03:55:00 -0000 https://status.hh2.com/incident/492695#29957c6f8c20237a03109e5d1fd3f57a7e178657ca4b59265106936570ef7d44 Dear Customers, I’m pleased to inform you that the hotfix has been successfully deployed to production, and the employee syncing issue has been fully resolved. Thank you for your understanding and patience as we worked diligently to resolve this issue. Best regards, Anthony Tari Vice President of Operations anthony.tari@hh2.com https://status.hh2.com/incident/492812 Thu, 09 Jan 2025 02:00:57 -0000 https://status.hh2.com/incident/492812#8dbc7bb7f89d0d22514a52a6e0beba300fbc6ae09cb90b88182b826273f73457 hh2 customers, We appreciate your patience as we've worked through the recent issues you’ve encountered with employee syncing (new & updates). This hotfix addresses specific issues identified in our recent updates and will restore Employee syncing to its normal functionality. Scheduled Maintenance Details: Date: Wednesday, January 8th Time: 7:00 PM MT to 9:00 PM MT Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We apologize for the impact this has caused as we worked to bring this issue to resolution and thank you for your understanding. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/492695 Wed, 08 Jan 2025 23:30:00 -0000 https://status.hh2.com/incident/492695#8352c6e49595b12c2ef4cdc7cf52c8e7bbe9f5d80108414d8d05c1f8e3ba539e Testing for the fix has been completed successfully. The fix will be deployed to production at 7:00 PM MT and is expected to take approximately 2 hours. During this deployment window, users may experience errors when trying to access the system. We appreciate your patience and understanding as we complete this update. Anthony Tari Vice President of Operations anthony.tari@hh2.com https://status.hh2.com/incident/492695 Wed, 08 Jan 2025 20:09:00 -0000 https://status.hh2.com/incident/492695#7a6da0fa4c4d52513075e101a149beb67d0a1697444257e15d78c8bfd96c31b4 Dear Clients, We are continuing to work on resolving the issue with employee syncs (new employees & updates). We are now targeting deployment of the fix earlier than our normal maintenance window. The update is currently scheduled for 7:00 PM MT, and we anticipate that the fix will take approximately 2 hours to complete. Should there be any changes to the current deployment window, we will promptly provide an update. Thank you for your continued patience. Anthony Tari Vice President of Operations anthony.tari@hh2.com https://status.hh2.com/incident/492695 Wed, 08 Jan 2025 17:03:00 -0000 https://status.hh2.com/incident/492695#5785737fe813ad79bbe661ac072b0316c77d653769fa46b7d5523a1dffc5e123 Dear Clients, Following our recent platform update on Monday, January 6th, we have received reports that new employee setups in Sage 100 and 300, as well as employee updates made in these systems, are failing to sync into hh2. The error message "String was not recognized as a valid DateTime" is appearing for each employee record. Current Status: Our Engineering team has identified the root cause of the issue. A fix has been developed and is currently being tested by our QA team. Next Steps: We are targeting a release of this fix tonight during our maintenance window, which will begin at 10:30 PM MT. We will provide another update this afternoon as testing concludes. We sincerely apologize for any inconvenience this has caused and appreciate your understanding as we work to resolve the issue. Please continue to monitor our status page (status.hh2.com) for continued updates on this issue. Thank you for your continued patience. Anthony Tari Vice President of Operations anthony.tari@hh2.com https://status.hh2.com/incident/487128 Fri, 27 Dec 2024 11:00:01 -0000 https://status.hh2.com/incident/487128#0616eeba45734c2ee5f5fda0b2b2a371af4f774ba0dff9a533a042145780a0b6 Maintenance completed https://status.hh2.com/incident/487128 Fri, 27 Dec 2024 05:30:01 -0000 https://status.hh2.com/incident/487128#800b7376f9d7ee9be1deda18b1f003c21cfec0105fa798f39b4797d1f41abac4 hh2 Customers, We’re dedicated to continuously enhancing our platforms to ensure a smooth and efficient experience for all of our users. Tonight, we will conduct a system-wide maintenance that includes a critical hotfix aimed at improving the functionality of our search feature within invoice distributions for Document Flow users. This maintenance will result in temporary system downtime scheduled during non-peak hours to minimize disruption. Scheduled Maintenance Details: Date: Tonight, December 26th Time: 10:30 PM MST to 4:00 AM MST Key Update: We’ve noticed an issue where users searching for commitments within the distribution on an invoice received a "There are no commitments matching the specified criteria" message, despite the commitments being present when not using the search function. This hotfix will correct the search functionality, ensuring that the correct commitments appear as expected without affecting other platform integrations. Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your understanding and look forward to restoring full functionality with these updates. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/484105 Fri, 20 Dec 2024 11:00:21 -0000 https://status.hh2.com/incident/484105#be7694e540f606426769634a2974520dfa960f09b43e995ceacd49bf0eb60355 Maintenance completed https://status.hh2.com/incident/484105 Fri, 20 Dec 2024 05:30:21 -0000 https://status.hh2.com/incident/484105#2668dc88e710970c0bf93ddf2b534f3615158ae3cbb5c305ec4bed2b9bc01035 As part of our commitment to continually improving the hh2 back-office platform, we have scheduled our latest routine update for tomorrow. This update is designed to enhance your experience and ensure that our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, December 19th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/475650 Wed, 11 Dec 2024 11:00:10 -0000 https://status.hh2.com/incident/475650#468054dd4d1e47661044da245fea947c35043c2644c5606a8ae38e21d6e4b30f Maintenance completed https://status.hh2.com/incident/475650 Wed, 11 Dec 2024 05:00:10 -0000 https://status.hh2.com/incident/475650#aa7863f68844c134b7609a68969e2c4679de6590945c3559ec509fe9d248f9d7 hh2 Customers, We would like to inform you of an important update regarding the recent hotfix related to the API used for creating Commitment Change Orders (CCOs) in Procore. We have identified a specific issue that requires us to roll back a change made to the reconciliation functionality. This rollback will restore the system to the version prior to the December 5th API Export release. This action is necessary to maintain the stability and performance of our services while we work on a more permanent solution, which will be included in the next update. We appreciate your patience and understanding as we continue to ensure the reliability of our systems. Scheduled Maintenance Details: Date: Tonight, December 10th Time: 10:30 PM MST to 4:00 AM MST Expected Impact: This maintenance will involve a brief system downtime impacting all users. We appreciate your understanding and patience as we work diligently to restoring full functionality with these updates. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/474997 Tue, 10 Dec 2024 11:30:05 -0000 https://status.hh2.com/incident/474997#969b8c708d57321aae45e6ae5e3c01bac01488e4559744f3b78db7742a3ff6e6 Maintenance completed https://status.hh2.com/incident/474997 Tue, 10 Dec 2024 05:30:05 -0000 https://status.hh2.com/incident/474997#c62e2857b54026581a2306c18ff1e86f30e38b4859f2bfd1c48f9518b349a3bb hh2 Customers, We're addressing a specific issue affecting users who utilize our API to create Commitment Change Orders (CCOs) in Procore. While this maintenance is targeted at resolving this particular concern, please note that there will be a brief system downtime impacting all users. We appreciate your patience as we work to enhance our services for everyone. Scheduled Maintenance Details: Date: Tonight, December 9th Time: 10:30 PM MST to 4:30 AM MST Key Update: We are deploying a critical hotfix to address an issue where creating CCOs through the Procore API resulted in an error message. This fix will restore functionality without affecting other integrations. Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your understanding and look forward to restoring full functionality with these updates. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/472454 Fri, 06 Dec 2024 11:00:34 -0000 https://status.hh2.com/incident/472454#6da9a6108ad6432e4c2836194d1e2372e6fb92639bb49510d5baf8a6542cc4c7 Maintenance completed https://status.hh2.com/incident/472454 Fri, 06 Dec 2024 05:30:34 -0000 https://status.hh2.com/incident/472454#c52c4a525642a5e3d631bed78f8f3bfe5cc553e08ed2b9856e808712f8941128 As part of our commitment to continually improving the hh2 back-office platform, we have scheduled our latest routine update for tomorrow. This update is designed to enhance your experience and ensure that our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, December 5th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and receive the quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/464357 Wed, 20 Nov 2024 11:00:44 -0000 https://status.hh2.com/incident/464357#f61e4681eb8a4b3ec5582a7d348f6cad0cbd07996502d11049b66292cf739dd4 Maintenance completed https://status.hh2.com/incident/464357 Wed, 20 Nov 2024 05:30:44 -0000 https://status.hh2.com/incident/464357#73bef95af17225bee1f440954fc646a80b446069fe5fa197b6bbb54817c514fa hh2 Customers, We are addressing a specific issue affecting our Sage 100 & 300 Document Flow users. While this maintenance is targeted at resolving this particular concern, please note that there will be a brief system downtime impacting all users. We appreciate your patience as we work to enhance our services for everyone. Scheduled Maintenance Details: Date: Tonight, November 19th Time: 10:30 PM MST to 4:00 AM MST Key Update: We will be implementing a crucial hotfix to resolve an issue where clicking the invoice image hyperlink in Sage 100 & 300 resulted in a 404 error. This maintenance will correct the hyperlink's URL structure to ensure it functions correctly. We appreciate your understanding and look forward to restoring full functionality with these updates. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/461722 Fri, 15 Nov 2024 11:00:16 -0000 https://status.hh2.com/incident/461722#bee5706b8a07e92925a06aa5599ff5e9d5b07732994d503e05f05a3d934dfe7d Maintenance completed https://status.hh2.com/incident/461722 Fri, 15 Nov 2024 05:30:16 -0000 https://status.hh2.com/incident/461722#8050fa96efc95c8d7a6da5f7f8a19c8c80837fbd71295b3fd68ca54de0e56cd9 As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Thursday, November 14th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/457158 Thu, 07 Nov 2024 19:22:00 -0000 https://status.hh2.com/incident/457158#6a9b9b9ebb392449f260c7100468377932aa03a5a683bf7d539256a0f4dced69 Resolved: We previously reported some users experiencing slowness in our iOS app due to data updates following the recent app update. This issue has now been resolved, and performance has returned to normal. We will continue to monitor the situation closely to ensure continued stability. Thank you for your patience and understanding. https://status.hh2.com/incident/457158 Wed, 06 Nov 2024 21:03:00 -0000 https://status.hh2.com/incident/457158#ff6e05c73aa210617f5aa2998ee21a5cb0b1643f0b7a389b8a5311d7076cba0b We are currently receiving reports of slowness in our iOS app. This is due to data updates within the app following the recent update, which are causing delays as they download onto devices. We anticipate that performance will return to normal by mid-afternoon today. Thank you for your patience as this process completes. https://status.hh2.com/incident/450601 Thu, 31 Oct 2024 10:00:00 -0000 https://status.hh2.com/incident/450601#ae4908ad759f16b6ba160060155b0d60462ad750d816f9fb5c075ede69b75e8f Maintenance completed https://status.hh2.com/incident/450601 Thu, 31 Oct 2024 04:30:00 -0000 https://status.hh2.com/incident/450601#5f731aaa84ba9ae89f080751b1d67c4fdfb65ea8c08a3b1728af16d456856e80 We will be conducting our normal maintenance window on Wednesday, October 30th, starting at 10:30 PM MT. During this maintenance, we will also be deploying a fix to production for Commitment items within Document Flow related to Autodesk integrations. Scheduled Maintenance Details: Date: Wednesday, October 30th Time: 10:30 PM MST to 4:00 AM MST You will not be able to access the system during this maintenance window. Thank you for your patience and understanding as we work to enhance our services. https://status.hh2.com/incident/444569 Tue, 15 Oct 2024 10:00:56 -0000 https://status.hh2.com/incident/444569#640281d1530c00a955d4f3deaad6d0e67ef01f8c90918849531866128b016502 Maintenance completed https://status.hh2.com/incident/444569 Tue, 15 Oct 2024 04:30:56 -0000 https://status.hh2.com/incident/444569#a7dc84c03d3810af0cf7f8b40a78de8b8a374b45a4fad8ee4bcb11dcb5fd9b5f As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Monday, October 14th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/435819 Wed, 02 Oct 2024 13:00:00 -0000 https://status.hh2.com/incident/435819#499089cc94b6f03f8eae16f7239f8e7b048bccd908f7ebf6f6bac36d4fa48d9e Dear Clients, We are pleased to inform you that the hotfix addressing the auto-population issue in the job field and the 10-character limitation was successfully deployed last night. Early testing in production has shown that everything is working as expected, and these issues are now fully resolved. Our team will continue to monitor the system throughout the day to ensure smooth operation. Thank you for your patience and continued trust in our services. Best regards, Anthony Tari Vice President of Operations anthony.tari@hh2.com https://status.hh2.com/incident/437815 Wed, 02 Oct 2024 10:30:50 -0000 https://status.hh2.com/incident/437815#159aa12dc47cdc2c739aa59c584889c284e0528679f3f64b5d0d36fbb864706e Maintenance completed https://status.hh2.com/incident/437815 Wed, 02 Oct 2024 04:30:50 -0000 https://status.hh2.com/incident/437815#a38ef4c413d9e979cd47201bfb9057fd4213a01e91d40a7c05327981d220f7d4 hh2 Customers, We appreciate your patience as we've worked through the recent issues you’ve encountered with Document Flow. This hotfix addresses specific issues identified in our recent updates to enhance the functionality and reliability of Document Flow and our newly integrated OCR functionality. Scheduled Maintenance Details: Date: Tonight, October 1st Time: 10:30 PM MST to 4:30 AM MST Key Updates: Job Code Selection Fix: We've resolved an issue where entering a job code or name failed to prompt the corresponding list of job codes. This improvement ensures that the job code list now populates correctly. Invoice Number Capture: Fixed an issue where invoice numbers with decimals were misread as monetary amounts, enhancing the accuracy of our data capture. Additional Information & Resources: You can review the details of the enhancements here: Read the Release Notes To stay informed with the latest hh2 updates and quickest notifications: Subscribe to the hh2 Status Page We appreciate your understanding and look forward to restoring full functionality with these updates. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/435819 Tue, 01 Oct 2024 20:32:00 -0000 https://status.hh2.com/incident/435819#696b6d719b126619353cbe4f64f62a83a6aff37eb2e4e7d5c559024da087b7b3 Dear Clients, We are pleased to inform you that the hotfix to resolve the issues identified in our recent update on Thursday, September 26th will be deployed tonight: Auto-Population Function: The job field auto-population issue. 10-Character Limitation: The 10-character limitation in the job field. The hotfix will be deployed during our maintenance window, starting at 10:30 PM MST tonight. For real-time updates, please subscribe to our status page by clicking the "Get Updates" button. We apologize for any inconvenience these issues may have caused and appreciate your patience and understanding as we work to deliver a resolution. Thank you, Anthony Tari Vice President of Operations anthony.tari@hh2.com https://status.hh2.com/incident/435819 Mon, 30 Sep 2024 19:15:00 -0000 https://status.hh2.com/incident/435819#c2058e26161c18c5763f586441b25aa3787ee385585df2cc785761e844520fdf Dear Clients, Following our recent update on Thursday, September 26th, we identified two issues affecting some users: Document Flow: Auto-Population Function: The job field is not auto-populating as expected. 10-Character Limitation: Some users have reported a 10-character limit in the job field. We’re pleased to inform you that fixes for both issues have been completed and are now under review and testing by our QA team. While we do not have a specific release date or time for the hotfix, we are working to deploy it as soon as possible following successful QA testing. Once the hotfix is ready for deployment, we will send another communication with the details of the maintenance window and the release schedule. In the meantime, please continue to manually search for the job using the magnifying glass icon. We apologize for the inconvenience and truly appreciate your patience as we resolve these issues. For the most up-to-date information, please subscribe to our status page by clicking the "Get Updates" button. We apologize for any disruptions this may cause and are committed to delivering a resolution as quickly as possible. Thank you for your continued understanding. Best regards, Anthony Tari Vice President of Operations anthony.tari@hh2.com https://status.hh2.com/incident/435819 Fri, 27 Sep 2024 16:00:00 -0000 https://status.hh2.com/incident/435819#4b8236379028b600224417be924eebfe06cae8bc42a67231a05c9e291825976d Dear Clients, Following our recent update on Thursday, September 26th, we have identified an issue impacting some users: Document Flow: The auto-population function in the job field is not working as expected. This has been escalated to our Product team for resolution. In the meantime, please use the magnifying glass icon to manually search for the job. We apologize for the inconvenience and appreciate your patience as we work to resolve this. Additionally, we've received reports of a 10-character limitation in the job field. This issue has also been escalated, and our team is actively working on a solution. For the most up-to-date information, we encourage you to subscribe to our status page (status.hh2.com) by clicking the "Get Updates" button. We apologize for any disruptions and appreciate your understanding as we work through these issues. Thank you, Anthony Tari Vice President of Operations anthony.tari@hh2.com https://status.hh2.com/incident/434753 Fri, 27 Sep 2024 10:30:27 -0000 https://status.hh2.com/incident/434753#daca7b852645ea767e96aa224096ce669b04fce6143d8d8b25e1063a9b471079 Maintenance completed https://status.hh2.com/incident/434753 Fri, 27 Sep 2024 04:30:27 -0000 https://status.hh2.com/incident/434753#a3e303e2df2c99ae080cc04c4e2abbd14f3e8690749a055500084dff8cc37c4f hh2 Customer, We are pleased to inform you of an upcoming update to our hh2 back-office platform. This release will introduce new enhancements and resolve several reported issues, further optimizing your experience with our services. The New Features of This Release can be located in our Release Notes Section of our Status Page. To facilitate this update, we will be using our normal maintenance window on Thursday, September 26th. Our systems will be temporarily offline as we implement the code changes. We appreciate your understanding and patience as we work to bring these improvements to you. Maintenance Window Details: Date: September 26th Time: 10:30 PM MST to 4:30 AM MST These enhancements will provide a smoother and more efficient user experience. Our team has worked diligently to ensure a seamless transition, but if you encounter any issues or have questions, please do not hesitate to reach out to our support team. Thank you, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/434749 Thu, 26 Sep 2024 10:00:27 -0000 https://status.hh2.com/incident/434749#548df0b1082fb42ae433109faed9eb87984f8c8411ed92d9f63155d5da3688b0 Maintenance completed https://status.hh2.com/incident/434749 Thu, 26 Sep 2024 04:30:27 -0000 https://status.hh2.com/incident/434749#1b5dcc32ae7d0e0f3c42c9a37f0c7fa6113f9c41015fab377d6233305b66631a Dear Valued Clients, Please be advised that our regular maintenance window will take place tonight, starting at 10:30 PM MST and concluding at 4:00 AM MST. During this time, you may experience temporary disruptions in service and access to the system. Scheduled Maintenance Details: Date: Wednesday, September 25th Time: 10:30 PM MST to 4:00 AM MST We sincerely appreciate your understanding and continued loyalty as we work to improve and enhance your experience with our platform. Thank you for being a valued part of our community. Sincerely, The hh2 Team https://status.hh2.com/incident/428358 Fri, 13 Sep 2024 13:30:37 -0000 https://status.hh2.com/incident/428358#6d6175f299c4010ba3ddbfe239f834ba7acc74e6bf17c7b7cf610f8c53bc2828 Maintenance completed https://status.hh2.com/incident/428358 Fri, 13 Sep 2024 07:30:37 -0000 https://status.hh2.com/incident/428358#ccd79d21c5c2779974034253334b8eeae3732b412a26f078f25159c1cbec5d1a hh2 Customer, We are pleased to inform you of an upcoming update to our hh2 back-office platform. This release will introduce new enhancements and resolve several reported issues, further optimizing your experience with our services. The New Features of This Release can be located in our Release Notes Section of our Status Page. To facilitate this update, we will be using our normal maintenance window on Thursday, September 12th. Our systems will be temporarily offline as we implement the code changes. We appreciate your understanding and patience as we work to bring these improvements to you. Maintenance Window Details: Date: September 12th Time: 10:30 PM MST to 4:30 AM MST These enhancements will provide a smoother and more efficient user experience. Our team has worked diligently to ensure a seamless transition, but if you encounter any issues or have questions, please do not hesitate to reach out to our support team. Thank you, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/424821 Fri, 06 Sep 2024 10:00:00 -0000 https://status.hh2.com/incident/424821#6602441ad2122586e2fbd756acf0bf1505a388df73d6c5d8d0be306f6a379545 Maintenance completed https://status.hh2.com/incident/424821 Fri, 06 Sep 2024 04:30:00 -0000 https://status.hh2.com/incident/424821#363258520684e00a4f6377663ee804de12b85cc07d1a1659749b41482d9b59a0 We are pleased to inform you that we will be applying a hotfix tonight to resolve the issues impacting password reset emails and the Document Flow Queue Digest functionality. Our team has been working diligently to address these problems, and the hotfix will be applied during a maintenance window tonight to minimize any disruption to your operations. We anticipate that this will fully resolve both issues. Scheduled Maintenance Details: Date: Thursday, September 5th Time: 10:30 PM MST to 4:00 AM MST Thank you for your patience and continued trust in our services. https://status.hh2.com/incident/421458 Sat, 31 Aug 2024 22:34:00 -0000 https://status.hh2.com/incident/421458#5c25b437b2781bfa3d4c754d58a9c79d127ea2fc03a15ee7c94e4afb6aef38ba Maintenance completed https://status.hh2.com/incident/421458 Sat, 31 Aug 2024 04:30:00 -0000 https://status.hh2.com/incident/421458#d62ccd5e6f368be8fc5c5e300deb0083033040c8a151e8ebea32bd30b5b08a53 As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tomorrow night (August 30th). This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Friday, Aug 30th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/414885 Sat, 17 Aug 2024 10:00:00 -0000 https://status.hh2.com/incident/414885#4843fecaab61994b427ee9abe739d809f8230babba8d033904526875a18e74b0 Maintenance completed https://status.hh2.com/incident/414885 Sat, 17 Aug 2024 04:30:00 -0000 https://status.hh2.com/incident/414885#f918466a07175bfa007446b541ecc4d9cc9fd34582868b5e6fcec7962f94a1e1 As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Friday, Aug 16th Time: 10:30 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/410341 Wed, 07 Aug 2024 14:35:00 -0000 https://status.hh2.com/incident/410341#eca398548140aa88bb8dd53c0aa86fba6ca1ef0851e8228fc7d13db2da167f13 Dear Valued Clients, After closely monitoring the situation throughout the day yesterday, we are pleased to report that no further occurrences of the login issue have been observed. We are now moving this incident to a resolved status. Thank you for your understanding and patience during this time. If you have any questions or continue to experience any issues, please don't hesitate to contact our support team. Best regards, Anthony Tari VP of Operations https://status.hh2.com/incident/410281 Wed, 07 Aug 2024 12:25:00 -0000 https://status.hh2.com/incident/410281#d10bdf10d6d07806261ee487e65c938ff28f9bc6e28440b3565a75a9fcceb02e It has been reported that some users are receiving a 403 error when trying to login into the platform. Our Support and Engineering team have reviewed this situation and resolved the issue at hand. All users should no longer encounter this error. We apologize for this inconvenience. https://status.hh2.com/incident/408098 Sat, 03 Aug 2024 06:30:00 -0000 https://status.hh2.com/incident/408098#1febe602193f68eb71ed7ba82aaa4e47c840ce0fb973a35a2814eb55fc7ebe9a Maintenance completed https://status.hh2.com/incident/408098 Sat, 03 Aug 2024 04:30:00 -0000 https://status.hh2.com/incident/408098#d3e78e4e1880e2c14390aff5654f360c71b318c69ca432cb607a66be36d2d3f4 hh2 Customers, There is a scheduled maintenance window tonight, August 2nd, from 10:30 PM to 12:30 AM MST. During this time, there will be brief periods of downtime. To stay informed with the latest hh2 updates and quickest notifications: Subscribe to the hh2 Status Page at status.hh2.com and click on the "Get Updates" button. Thank you for your continued use of hh2. Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/406279 Wed, 31 Jul 2024 10:00:00 -0000 https://status.hh2.com/incident/406279#7585d152f7d3fb4f9479aeef0d0c7ec8e9d0f6a16974251411dbd150c9ba3d02 Maintenance completed https://status.hh2.com/incident/406279 Wed, 31 Jul 2024 05:00:00 -0000 https://status.hh2.com/incident/406279#131c2bd660e72a3488895aced98ef49e7d9a11069d2db303bcd38ba1f493d51a As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for tonight. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Tuesday, July 30th Time: 11:00 PM MST to 4:00 AM MST Additional Information & Resources: You can review the details of the enhancements in the Release Notes section of the Status Page. To stay informed with the latest hh2 updates and quickest notifications, please subscribe to our status page at status.hh2.com and click on the "Get Updates" button. We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/400295 Fri, 19 Jul 2024 13:35:00 -0000 https://status.hh2.com/incident/400295#ba439f01cd776f98ae4da446f65fc53996506fbf6c50742f5d10f4643713ec90 Dear Clients, We are pleased to inform you that Microsoft Azure has resolved their server issues, and all of our hh2 sites are now fully functional. We monitored the situation closely throughout the night and successfully deployed a hotfix during our maintenance window. We will continue to monitor the system throughout the day to ensure everything remains stable. Thank you for your continued support. Best regards, Anthony Tari Vice President of Operations anthony.tari@hh2.com https://status.hh2.com/incident/400295 Fri, 19 Jul 2024 02:48:00 -0000 https://status.hh2.com/incident/400295#188865b68d854930b71c9e9e1fe47c32fcbf7fa213d4736828d77e135e1d8158 Dear Clients, The Microsoft Azure outage appears to have been resolved and access is restored. You will have access to your sites until tonight's maintenance window beginning at 10:00 MST. We will continue to closely monitor the situation throughout the evening. Thank you for your continued support. Best regards, Anthony Tari VP of Operations Anthony.Tari@hh2.com https://status.hh2.com/incident/400295 Thu, 18 Jul 2024 23:00:00 -0000 https://status.hh2.com/incident/400295#36805916d008acf312a09f4b0e8f22d4ab5f5036b5e40f0bfe8ca9d2dac70e33 Dear Clients, We are currently receiving reports of intermittent login issues and 502 Gateway Errors. We have confirmed that this issue is related to Microsoft Azure servers located in the Central US region and is not related to the HH2 platform. While not all users are affected, those encountering this problem may see their sites resume normal functionality intermittently. Our team is actively monitoring the situation and will provide updates as new information becomes available. We appreciate your patience and understanding. Thank you for your continued support. Best regards, Anthony Tari VP of Operations Anthony.Tari@hh2.com https://status.hh2.com/incident/396923 Sat, 13 Jul 2024 10:00:00 -0000 https://status.hh2.com/incident/396923#942867230d4ea7f54c3fee1fb5b0735fc607f09191b63bebf126ec0a9ffce31d Maintenance completed https://status.hh2.com/incident/396923 Sat, 13 Jul 2024 05:00:00 -0000 https://status.hh2.com/incident/396923#547f942c04a690b2b2de35c9d125ac9e803d7b1cdf1620e602d798cb0664f46b As part of our commitment to continually improve the hh2 back-office platform, we have scheduled our latest routine update for this Friday. This update is designed to enhance your experience and ensure our service remains responsive and efficient. Scheduled Maintenance Details: Date: Friday, July 12th Time: 11:00 PM MST to 4:00 AM MST You can review the details of the enhancements in the Release Notes section of the Status Page We appreciate your continued use of hh2 and look forward to bringing you these latest improvements. Best regards, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/396269 Wed, 10 Jul 2024 13:30:00 -0000 https://status.hh2.com/incident/396269#bfb194fc21ca2af98f9fffc9c9404f18806289e0281813a37cd3588dfe4e5273 For those who experienced login issues, the problem has been resolved. We will continue to monitor throughout the day to ensure it doesn't reoccur. Thank you for your patience as we worked to resolve this issue. https://status.hh2.com/incident/396269 Wed, 10 Jul 2024 13:10:00 -0000 https://status.hh2.com/incident/396269#8b66237951865f0ad5019d274360ea7e78ae4a94d6983a5203371e7252db2a1e It has been brought to our attention that some of our clients are experiencing issues when trying to log into the system and are receiving a 502 error. We understand the impact this may have on your operations and apologize for any inconvenience caused. We are committed to restoring full functionality and will keep you updated on our progress. Thank you for your patience and understanding. https://status.hh2.com/incident/387631 Sat, 22 Jun 2024 10:00:00 -0000 https://status.hh2.com/incident/387631#6a4e04ea199329ad93bd97fcaef6bba0dc26b76ce9dd76bcb3f4952d0f65ab2e Maintenance completed https://status.hh2.com/incident/387631 Sat, 22 Jun 2024 05:00:00 -0000 https://status.hh2.com/incident/387631#3a4a9facb34d2558423a987d207997653d9cafadf5982d0864e0b8570986f6d4 hh2 Customer, We are pleased to inform you of an upcoming update to our hh2 back-office platform. This release will introduce new enhancements and resolve several reported issues, further optimizing your experience with our services. The New Features of This Release can be located in our Release Notes Section of our Status Page. To facilitate this update, we will be using our normal maintenance window on Saturday, June 22nd. Our systems will be temporarily offline as we implement the code changes. We appreciate your understanding and patience as we work to bring these improvements to you. Maintenance Window Details: Date: June 22nd Time: 11:00 PM MST to 4:00 AM MST These enhancements will provide a smoother and more efficient user experience. Our team has worked diligently to ensure a seamless transition, but if you encounter any issues or have questions, please do not hesitate to reach out to our support team. Thank you, Anthony Tari VP of Operations anthony.tari@hh2.com https://status.hh2.com/incident/384009 Fri, 14 Jun 2024 13:00:00 -0000 https://status.hh2.com/incident/384009#dd88d5857a7e531ae8d57f9317e46faa8962ae31959c2b2a84e1b1b8f283fa52 Maintenance completed https://status.hh2.com/incident/384009 Fri, 14 Jun 2024 08:00:00 -0000 https://status.hh2.com/incident/384009#c01ac9e02b4c18ee4466f4910ea75479d0a64dd11137528835a432dbf72cec06 We are pleased to inform you that we will be applying a hotfix tonight to resolve the OCR functionality issue impacting the Amount field. Our team has been working diligently to address this problem, and the hotfix will be applied during a maintenance window tonight to minimize any disruption to your operations. We anticipate that this will fully resolve the issue. Thank you for your patience and continued trust in our services. https://status.hh2.com/incident/380550 Sat, 08 Jun 2024 13:00:00 -0000 https://status.hh2.com/incident/380550#fee398b5cd207e72c7ea02a177523c087e5468610765488dc8444c5ad752cbd3 Maintenance completed https://status.hh2.com/incident/380550 Sat, 08 Jun 2024 08:00:00 -0000 https://status.hh2.com/incident/380550#fc57a4127ac34d985abe2334c1cf7a5564b022e839cfa2067a4f2d4e081fa19c hh2 Customers, We are excited to announce the release of our first unified product update for the hh2 back-office platform, scheduled for tomorrow for all workspaces. This milestone marks a huge step forward in our commitment to providing innovative solutions and enhancing user experience following last week's completion of the Azure migration. To facilitate this update, we will be using our normal maintenance window on June 7th. Our systems will be temporarily offline as we implement the code changes. We appreciate your understanding and patience as we work to bring these improvements to you. Maintenance Window Details: • Date: June 7th • Time: 11:00 PM MST to 4:00 AM MST We anticipate these enhancements will provide a smoother and more efficient user experience. Our team has worked diligently to ensure a seamless transition, but if you encounter any issues or have questions, please do not hesitate to reach out to our support team. Thank you for your continued support and cooperation. Anthony Tari VP of Operations anthony.tari@hh2.com