Previous incidents

A hotfix was successfully deployed last night to address the recent issue. All systems are currently functioning as designed. We will continue to monitor performance closely to ensure ongoing stability.

We sincerely apologize for any inconvenience this may have caused and appreciate your continued patience and support.

The issue where some users were not receiving the login panel has been fully resolved. Our engineering team has implemented the necessary fix.

Thank you for your patience, and we apologize for any inconvenience this may have caused.

Anthony Tari
Vice President of Operations

We have identified and resolved the issue affecting data syncing for some Autodesk and BuildOps clients. Our product and engineering teams worked quickly to address the problem, and we will continue to monitor to ensure no further issues arise.

Thank you for your patience and understanding as we worked through this.

Anthony Tari
Vice President of Operations

The fix for the issues related to viewing invoices and duplication of invoices within Document Flow has been implemented.

Post-update, we encountered sporadic issues with some sites and user login capabilities. We are happy to inform you that the login issue has now been resolved, and we will continue to monitor the situation throughout the day to ensure stability.

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We have received reports this morning of clients encountering a 502 Bad Gateway error when attempting to access the system. Our Product and Engineering teams immediately began working to resolve the issue, and we are pleased to inform you that all sites are now back up and fully operational.

Our team continues to investigate the root cause of this incident and will remain focused on monitoring the servers throughout the day to ensure stability.

We sincerely apologize for any inconvenience t...

Dear Customers,

We are pleased to inform you that the issues previously reported regarding accessing invoices, jobs not being available for receipt coding, and the vendor pick list not loading in Document Flow have now been resolved.

The issue was related to the sync client not being updated to the latest version (1.31.637.0) on company/client personal servers, and is not a bug within the product itself. If you are still experiencing similar issues, we recommend ensuring that you have the l...