Previous incidents

We are currently experiencing intermittent outages with our Live Chat feature for integration partners within Salesforce. This issue is related to the ongoing AWS outage affecting portions of their infrastructure.

Please note that this outage is only impacting Live Chat functionality — our hh2 platform and all other services remain fully operational.

We are monitoring the situation closely and will provide updates as more information becomes available.

We sincerely apologize for the inconv...

A new version of the Document Flow app is now available for download on both iOS and Android. This update resolves the previously reported issues related to update prompts, unexpected login redirects, and syncing of child jobs, job codes, and vendors. Users should now be able to access and use the applications as expected.

We will continue to monitor performance closely to ensure full functionality and stability across the platform.

We sincerely apologize for the disruption these issues may...

We have deployed the fix addressing the CSV import errors within Document Flow. The issue has been successfully resolved following the deployment, and users should now be able to complete imports without error.

We will continue to monitor system performance to ensure stability.

We sincerely appreciate your patience and understanding while we worked to resolve this issue.

We are pleased to share that both the Android (Droid) and iOS Document Flow applications have successfully passed QA. The updates are now available in the Google Play Store and Apple App Store for download and update.

We sincerely apologize for the inconvenience this issue has caused and thank you for your patience and continued trust in hh2.

The updated Remote Payroll application is now available for download on the iOS App Store.

We sincerely apologize for the disruption this issue may have caused and thank you again for your patience while we worked to deliver this update.

Best regards,
Anthony Tari
VP of Operations
anthony.tari@hh2.com

Over this past weekend, our team conducted further testing on the planned update. After careful review, we determined that it was not ready for deployment and chose to delay release. This additional testing is necessary to ensure that all functionality performs as designed and that we continue delivering a reliable, high-quality experience.

We will provide an updated deployment schedule once validation is complete. Thank you for your patience and for your continued trust in hh2.

Best regard...

During the deployment of the update this evening, an issue was encountered. As our team worked to resolve the issue, we made the decision to halt the deployment and bring the system back online to avoid further delays.

We apologize for this disruption and appreciate your patience. Our team will continue to review the issue and will provide further information once the update is ready to be deployed into production.

The system is fully operational, and we will continue to monitor performance...

Our Product and Engineering teams have fully resolved the Data Drop startup issue as well as the Document Flow email notifications and daily digest reports issue. Services are operating normally, and we will continue to monitor to ensure stability.

We sincerely apologize for the disruption and thank you for your patience as we worked to restore full functionality.

Best Regards,
Anthony Tari
VP of Operations
anthony.tari@hh2.com

The issue causing Attendance PunchClock entries on iOS devices to display in UTC instead of users’ local time has been successfully resolved.

We sincerely apologize for the inconvenience this caused and thank you for your patience while we worked to bring this to resolution.