Previous incidents

February 2025
Feb 07, 2025
1 incident

Investigating Issues with Accessing Invoices in Document Flow (Sage Intacct U...

Degraded

Resolved Feb 07 at 10:07am MST

Dear Customers,

We are pleased to inform you that the issues previously reported regarding accessing invoices, jobs not being available for receipt coding, and the vendor pick list not loading in Document Flow have now been resolved.

The issue was related to the sync client not being updated to the latest version (1.31.637.0) on company/client personal servers, and is not a bug within the product itself. If you are still experiencing similar issues, we recommend ensuring that you have the l...

1 previous update

January 2025
Jan 08, 2025
1 incident

Notice: Employee Sync Errors

Degraded

Resolved Jan 08 at 08:55pm MST

Dear Customers,

I’m pleased to inform you that the hotfix has been successfully deployed to production, and the employee syncing issue has been fully resolved.

Thank you for your understanding and patience as we worked diligently to resolve this issue.

Best regards,
Anthony Tari
Vice President of Operations
anthony.tari@hh2.com

3 previous updates

December 2024
No incidents reported