Previous incidents

The login issues affecting some users of the web application have now been resolved.

Our investigation found that recent infrastructure work completed over the weekend resulted in a new IP address being assigned to our services. Microsoft uses anycast IP technology, which routes traffic to the nearest available location for better performance and lower latency. However, this new IP may appear to be outside the U.S. due to how global IP registration works—even though traffic is still staying ...

We’re pleased to share that the updated Remote Payroll app for Android is now being deployed to the Google Play Store. This update includes a fix for the issue that prevented some Android users from selecting a payroll group or running a sync in the mobile app.

Reminder for iOS Users:
If you're encountering issues recording time, please check your role settings. As of June 19, users with Payroll Admin or Payroll Manager access can no longer record time via the mobile app. This change was mad...

We’re pleased to inform you that the updated version of the Remote Payroll application is now live and available for download on the Google Play Store.

We recently identified the root cause of the issue affecting time recording and sync actions on Android (Droid) devices. Our team has developed a fix, which has been fully tested and released.

To ensure a smooth transition and proper functionality, please follow the steps below to complete the update:

Uninstall the current version of the Re...

A short-term fix has been implemented to help improve overall platform performance. Users should begin to see improvements as the changes take effect.

We will be deploying a permanent hotfix during our scheduled maintenance window tonight at 9:30 PM MT to fully resolve the issue.

Thank you for your continued patience. We’ll provide further updates as needed.

The issue affecting user logins and causing a blank page has now been resolved. Users should be able to log in and access the platform as expected.

We sincerely apologize for the disruption and any inconvenience this may have caused. Thank you for your patience while our Product and Engineering teams worked to address the problem. If you continue to experience any issues, please reach out to our support team at support@hh2.com.

A hotfix was successfully deployed last night to address the recent issue. All systems are currently functioning as designed. We will continue to monitor performance closely to ensure ongoing stability.

We sincerely apologize for any inconvenience this may have caused and appreciate your continued patience and support.