Previous incidents

The hotfix addressing the issue that caused some AP Administrators to receive an error when accessing the AP User Setup within AP Payments has been successfully deployed during our scheduled maintenance window.

This issue is now fully resolved.

We apologize for the inconvenience this may have caused and thank you for your patience and continued partnership.

Quality Assurance has completed testing and approved the fix. The updated Android application has been pushed to the Google Play Store and is available now for download/update.

We apologize for the inconvenience this issue may have caused and appreciate your patience throughout the resolution process.

Thank you for your understanding.

The issue causing 500 error messages when accessing applications via the web has been resolved. All services are now operating normally.
Our engineering team will continue to monitor system performance to ensure stability. Thank you for your patience during this time.

The issue affecting access to the HH2 New Install, Migration, and Troubleshooting Schedulers, as well as the Sync Client Download page, has now been resolved. The disruption was related to an incident with Microsoft Azure, which has since been addressed.
All services are fully operational, and users should no longer experience any issues. Thank you for your patience while we worked through this.

The intermittent outages affecting our Live Chat feature for integration partners within Salesforce have been resolved. The issue was related to the earlier AWS service disruption, which has now been stabilized.

All Live Chat functionality has been fully restored, and normal operation has resumed. Our hh2 platform and other services remained unaffected throughout the event.

We appreciate your patience and understanding while this issue was being monitored and addressed.

A new version of the Document Flow app is now available for download on both iOS and Android. This update resolves the previously reported issues related to update prompts, unexpected login redirects, and syncing of child jobs, job codes, and vendors. Users should now be able to access and use the applications as expected.

We will continue to monitor performance closely to ensure full functionality and stability across the platform.

We sincerely apologize for the disruption these issues may...

We have deployed the fix addressing the CSV import errors within Document Flow. The issue has been successfully resolved following the deployment, and users should now be able to complete imports without error.

We will continue to monitor system performance to ensure stability.

We sincerely appreciate your patience and understanding while we worked to resolve this issue.