Previous incidents

February 2025
Feb 28, 2025
1 incident

Issue with Viewing and Duplication of Invoices in Document Flow After Last Ni...

Degraded

Resolved Mar 01 at 07:37am MST

The fix for the issues related to viewing invoices and duplication of invoices within Document Flow has been implemented.

Post-update, we encountered sporadic issues with some sites and user login capabilities. We are happy to inform you that the login issue has now been resolved, and we will continue to monitor the situation throughout the day to ensure stability.

For the most up-to-date notifications, please subscribe to our status page at status.hh2.com by select...

5 previous updates

Feb 17, 2025
1 incident

Service Restoration and Ongoing Investigation – 502 Bad Gateway Error

Resolved Feb 17 at 07:57am MST

We have received reports this morning of clients encountering a 502 Bad Gateway error when attempting to access the system. Our Product and Engineering teams immediately began working to resolve the issue, and we are pleased to inform you that all sites are now back up and fully operational.

Our team continues to investigate the root cause of this incident and will remain focused on monitoring the servers throughout the day to ensure stability.

We sincerely apologize for any inconvenience t...

Feb 07, 2025
1 incident

Investigating Issues with Accessing Invoices in Document Flow (Sage Intacct U...

Degraded

Resolved Feb 07 at 10:07am MST

Dear Customers,

We are pleased to inform you that the issues previously reported regarding accessing invoices, jobs not being available for receipt coding, and the vendor pick list not loading in Document Flow have now been resolved.

The issue was related to the sync client not being updated to the latest version (1.31.637.0) on company/client personal servers, and is not a bug within the product itself. If you are still experiencing similar issues, we recommend ensuring that you have the l...

1 previous update

January 2025
Jan 08, 2025
1 incident

Notice: Employee Sync Errors

Degraded

Resolved Jan 08 at 08:55pm MST

Dear Customers,

I’m pleased to inform you that the hotfix has been successfully deployed to production, and the employee syncing issue has been fully resolved.

Thank you for your understanding and patience as we worked diligently to resolve this issue.

Best regards,
Anthony Tari
Vice President of Operations
anthony.tari@hh2.com

3 previous updates

December 2024
No incidents reported