Previous incidents

The fix for the issues related to viewing invoices and duplication of invoices within Document Flow has been implemented.

Post-update, we encountered sporadic issues with some sites and user login capabilities. We are happy to inform you that the login issue has now been resolved, and we will continue to monitor the situation throughout the day to ensure stability.

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We have received reports this morning of clients encountering a 502 Bad Gateway error when attempting to access the system. Our Product and Engineering teams immediately began working to resolve the issue, and we are pleased to inform you that all sites are now back up and fully operational.

Our team continues to investigate the root cause of this incident and will remain focused on monitoring the servers throughout the day to ensure stability.

We sincerely apologize for any inconvenience t...

Dear Customers,

We are pleased to inform you that the issues previously reported regarding accessing invoices, jobs not being available for receipt coding, and the vendor pick list not loading in Document Flow have now been resolved.

The issue was related to the sync client not being updated to the latest version (1.31.637.0) on company/client personal servers, and is not a bug within the product itself. If you are still experiencing similar issues, we recommend ensuring that you have the l...

Dear Customers,

I’m pleased to inform you that the hotfix has been successfully deployed to production, and the employee syncing issue has been fully resolved.

Thank you for your understanding and patience as we worked diligently to resolve this issue.

Best regards,
Anthony Tari
Vice President of Operations
anthony.tari@hh2.com