Previous incidents

Our Product and Engineering teams are still actively working on the resolution to the Data Drop startup issue and the Document Flow email notifications / daily digest reports issue. Both fixes are being fully tested with our QA team to ensure stability. We will provide updates here as they become available.

We apologize for the delay and sincerely thank you for your patience as we work to restore full functionality.

Best Regards,
Anthony Tari
VP of Operations
anthony.tari@hh2.com

The issue causing Attendance PunchClock entries on iOS devices to display in UTC instead of users’ local time has been successfully resolved.

We sincerely apologize for the inconvenience this caused and thank you for your patience while we worked to bring this to resolution.

Update: The hotfix has been successfully deployed, and testing in production confirms that the invoice syncing issue is now resolved.

We sincerely apologize for the disruption and thank you again for your patience and understanding.

The login issues affecting some users of the web application have now been resolved.

Our investigation found that recent infrastructure work completed over the weekend resulted in a new IP address being assigned to our services. Microsoft uses anycast IP technology, which routes traffic to the nearest available location for better performance and lower latency. However, this new IP may appear to be outside the U.S. due to how global IP registration works—even though traffic is still staying ...

We’re pleased to share that the updated Remote Payroll app for Android is now being deployed to the Google Play Store. This update includes a fix for the issue that prevented some Android users from selecting a payroll group or running a sync in the mobile app.

Reminder for iOS Users:
If you're encountering issues recording time, please check your role settings. As of June 19, users with Payroll Admin or Payroll Manager access can no longer record time via the mobile app. This change was mad...

We’re pleased to inform you that the updated version of the Remote Payroll application is now live and available for download on the Google Play Store.

We recently identified the root cause of the issue affecting time recording and sync actions on Android (Droid) devices. Our team has developed a fix, which has been fully tested and released.

To ensure a smooth transition and proper functionality, please follow the steps below to complete the update:

Uninstall the current version of the Re...