Previous incidents

Over this past weekend, our team conducted further testing on the planned update. After careful review, we determined that it was not ready for deployment and chose to delay release. This additional testing is necessary to ensure that all functionality performs as designed and that we continue delivering a reliable, high-quality experience.

We will provide an updated deployment schedule once validation is complete. Thank you for your patience and for your continued trust in hh2.

Best regard...

During the deployment of the update this evening, an issue was encountered. As our team worked to resolve the issue, we made the decision to halt the deployment and bring the system back online to avoid further delays.

We apologize for this disruption and appreciate your patience. Our team will continue to review the issue and will provide further information once the update is ready to be deployed into production.

The system is fully operational, and we will continue to monitor performance...

Our Product and Engineering teams have fully resolved the Data Drop startup issue as well as the Document Flow email notifications and daily digest reports issue. Services are operating normally, and we will continue to monitor to ensure stability.

We sincerely apologize for the disruption and thank you for your patience as we worked to restore full functionality.

Best Regards,
Anthony Tari
VP of Operations
anthony.tari@hh2.com

The issue causing Attendance PunchClock entries on iOS devices to display in UTC instead of users’ local time has been successfully resolved.

We sincerely apologize for the inconvenience this caused and thank you for your patience while we worked to bring this to resolution.

Update: The hotfix has been successfully deployed, and testing in production confirms that the invoice syncing issue is now resolved.

We sincerely apologize for the disruption and thank you again for your patience and understanding.